Helpful and straightforward from start…
Helpful and straightforward from start to finish. Wish I’d used them earlier rather than getting nowhere with local estate agent. Excellent communication, very impressed.

Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
Helpful and straightforward from start to finish. Wish I’d used them earlier rather than getting nowhere with local estate agent. Excellent communication, very impressed.
A proposed sale was quickly acheived, within a week, so whilst there are many hurdles to clear, so far so good. A simple process to list, all done without ever meeting anyone - just how I like it ! Many thanks
Ryan was friendly, professional and proactive.
Lola was fantastic with communication and helped get the price agreed upon and the process moving forward. I had issues with the conveyancing firm that was recommended though (DC Law), I was told the seller was using them too so easiest / quickest if I did also. This turned out not to be true. They were not great and wasted 2 weeks of time whilst case manager was on vacation to then tell me that they couldn’t proceed due to some of my funds being converted to GBP from crypto. Had to instruct another conveyancing firm. Massive waste of time.
Friendly knowledgeable agent, spent time explaining all details, very helpful
Luke was very helpful with the sale of our property. Would have liked more Telephone calls or emails to be kept updated after every viewing.
Really helpful, communicative and friendly
Express Agency spared no effort or support till they sold my property. All the experience was smooth,helpfull and professional. specially, Frances David, she was the star of the whole experience. Thank you Frances for all your hard work.
This rating refers to our initial contact with Samantha B., who was positive, very informative and helpful.
Our experience was made so easy with any questions answered and support given. Was always update promptly as to what was happening with the process.
Carmine Sodano at Express Estate Agency handled the purchase of a property for us. Smooth process but absolutely shocking non existent help from him when we needed help after completion date. Seller did not leave any house deeds and no set of window keys so we had to spend hundreds of pounds on getting new locks. Would not recommend this estate agency.
clicked on link at 9.30am and clicked on knock button, waited 15 minutes for reply and nothing happened so did not have the chat no response at all
Charmine from start to finish, kept us in touch with the progress on the sale of our home. His communication skills are good. He has good listening skills and goes the extra mile to ensure things run smoothly.
Carmine was assigned to us to see our sale through,after the sale fell through 3 times very little communication from Express estate agency Had given them 30 days notice it was then they appointed Carmine to our sale communication was brilliant he kept us updated all through the sale process,always returning calls even when their was no update to give ,I found him professional polite and always willing to go the extra mile , he certainly turned a round in my opinion a under performing agency that was about to lose business. Thanks Carmine
Very helpful and kept things moving along
Communication was very quick and I liked the regular texts with updates and reminders
Very positive experience! From first point of enquiry down to making an offer! Ryan has been so helpful and friendly throughout the process, couldn’t have asked for more from him
Lucy was great. Amazing communication, through the entire process, making evey step clear and always getting feedback from viewers, much better and smoother experience then with a previous estate agents.
This company has no ability to communicate with buyers. I’ve twice been booked on viewings without my knowledge and as such will not be purchasing from a seller that is using this estate agent
I cannot find any fault with the service provided. Ryan has been helpful on all matters, not only from selling our property but with help and advice for onward chain. Incredible service all round
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.