EWT Water Reviews

Please note, this is for the ROI branch of this company only. I'm not speaking for UK service but I couldn't find a separate link for EWT Ireland and this needs to be addressed. Customer service is deplorable! 3 email addresses, several emails, phone calls & texts sent over a period of 3 weeks, no response. We receive constant texts "claim your €50 credit" etc. and they're always touting for new business but existing customers are forgotten/ignored. Once again I have to resort to social media to try to elicit some kind of response. Really nowhere near good enough. This is not a once off, I have the same trouble each time I try to contact them for service. I'm at the point now of returning the whole system and seeking a company who are actually professional in their business to install a new one. Companies who treat customers like this should not be allowed to do so.

It would have been 5 stars. The water softener is great and the installation went well. However the after sales service has been unbelievably terrible!! There was a tech issue where I tried to pay by splitit and the payment hung and had to be reprocessed. I ended up paying twice. That was over a month ago. Four emails have been ignored, can’t get through on the phone, ignoring us on Twitter. Holding on to nearly £800 of my money is not the perfect customer experience..!!!! Please give me my money back and stop ignoring me!!

My system is broken and spent hours trying to contact you by phone and no response to my email. This problem has been going on for a few years now. Not satisfactory Keep apologising but nothing changes.

Not sure if they have gone bust or if the company just don't respond to emails and phone calls. I need some salt and a new filter and as service. I think I have sent around a dozen emails, I used their text service response around 10 times, and I left a message on the only number that now works on their website. There is no point in emailing care at ewt water dot com. Here is their usual response to reviews : Reply from EWT Water ** *** 2021 Hi Archie, We are sorry to hear you have had a bad experience with ourselves. Please email care at ewtwater (email address not allowed) with the account details and we will resolve this for you. Sincere Regards EWT

Rubbish equipment just had a 15 months dosent work at the time of installation it was agreed 1st year free service but they are not doing now Harvey is much better than ewt so as per personal experience avoid them or get it in writing everything so they cant denies latter its hard they don't give anything in written

Had a gold series timer softener installed in 2013, not had am issue since, excellent softners.

Install was rushed, water from carbon water tasted and smelled like metal even a week after install. The tap they installed for the carbon filtered water was poorly installed. Weeks after install I got limescale testing strips from three different companies including ewt to test for limescale as we were not seeing massive improvements. Ewt strip said water was limescale free but that other two said my water was very hard? When you ring customer service you get put through to various offices around the world who do not seem to relay the information to eachother. When you actually get through to Irish call centre they are nice but they don't have any idea what was said on previous calls picked up from around the world. Took 10 days for ewt to refund me after the system was removed. I must have called 10 times and no one could sort it efficiently. I have now gone to an Irish owned water softening company who are absolutely fantastic. Like night and day and prices are the same as ewt. No brainer really isn't it?

Excellent service! Very useful in removing limescale at home.

Dont use EWT at all, after taking my order they couldn't install water softener and its been a year i am waiting for my refund !!! very rubbish customer service

Recently I have installed EWT water Softener. Very good customer care and experienced engineer. I am so pleased and impressed. It's a excellent product and service..

Pretty good product and service, highly recommended

Very great product and service. Highly recommend！

We got Gold 607 fitted outside. Excellent customer service.There is a big difference in the quality of water.I would highly recommend EWT.

I am with EWT for last 5 years. Good servicing and quality. Recently I called EWT as I wasn’t happy with water quality,EWT promply arranged an engineer visit to my home.He had replaced filters and did servicing.I requested for a drinking water tap and engineer did it at same appointment. I m pleased with EWT service would recommend it .

Recently had water softener installed by EWT. Great service. No hassle. Highly recommend the water softener for anyone with eczema/allergies to lime. Fantastic results from very 1st shower with new system.

Great customer service very happy

I am having EWT softener for more than 2 months. Love this product. I dont see limescale in my shower glass and the water is very softened

Great customer service from Ben and Michael. Fast installation despite of COVID.

Experience has been good so far. Can see the results of the water softener already, really good effect on the skin has been noticed just in 1 month of use. Very good service at a very affordable price.

I have been a EWT customer for a number of years now. I have the water filter installed, which we all love. Their service is outstanding. They contact me when the filter is due to be changed and needs a service. Their call team an their engineers are very polite and answer any questions I have at the time. They're a great team. Thank you all at EWT.