Excellent service
Excellent service, we are delighted with our new drinking tap & fresh water. Would highly recommend!

10 months ago
We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this i... See more
10 months ago
Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. T... See more
11 months ago
Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very sat... See more
Excellent service, we are delighted with our new drinking tap & fresh water. Would highly recommend!
Great quality installation service - fast and clean. Water soft, gentle for skin. No more carrying bottles from store with drinking water tap.
Very good. Martin fitted our water softener and he explained everything nice and simple.
Very good, engineer did all the installation and its all good to go
Great service!! Quick and clean installation! Very happy with the product and service! The difference in our water within a day was crazy !!
Great service and very efficient Great service and very efficient. Staff member was very professional at all times during installation
Great customer service, spoke to Ben, he is brilliant, manner and patience to listening my problem. And, an appointment arrange in next day. Install the system nearly one month, can feeling the water is improving.
EWT were excellent from start to finish. Firstly, when I first went into the showroom I was very impressed by the staff and their products and o much so that I made my mind up immediately. I ordered the Gold Series E606 and a new tap. I wasn't charged until the products were completely fitted. The installer was really excellent and explained everything. The entire transaction from beginning to end was very smooth and professional. I am now enjoying soft water and I have no stains on my shower doors!
Engineer attended Tom was very professional and friendly. Overall service was excellent so far.
Excellent service and very professional.
Great service and very efficient. Staff member was very professional at all times during installation.
Generally this company is very professional in terms of appointments and works. They are very good even the engineers are very knowledgeable about what they are doing also the advice from them.
Excellent products but customer service and communication let’s them down. Waiting on an install for almost 2 months
Finally took the plunge! Fitters great to deal with and 4 weeks later the chrome in the bathrooms has never looked so good. Only negative comment would be, bring back ewt phone support back to ireland and not india, feels very distant.
We found the installation and order process great ,we got the hot water tap and hard water package ,it was installed in less than 2 hours with no mess ,we have the system over 2 months and we notice a big difference with the water ,the bathroom are easier to clean no more hard water marks !
Delighted with our system.We have already noticed a massive improvement in the quality of our water.
I am very happy with my water softener and boiling tap great service and top class installer
Excellent customer service, I was talking to Dezdemona on the phone, she is great, explained everything. Installation was done very quickly and professionally by Tomazs. Everything is running very well and I am delighted with my clean and soft water treatment. I had very hard water and this has really 100% cleared that up. This was the best investment I have made this year by far. Thanks to everyone in EWT for making my experience a great one.
All was a perfect experience. They came on time and were very helpful, and made various suggestions about locations to place Softener, rather than just Lashing it in and heading off. Very professional. Sam
Great and easy installation would highly recommend. Excellent water treatment system so far too.
Based on analysis of 201 reviews rated 1-2 stars for EWT Water
“We bought a water filter system in 2015 from EWT”
“We bought a water filter system in 2015 from EWT”
“Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years...”
“I have been asking EWT for a service for a number of weeks and still awaiting a response”
“Engineer called and told that his manager asked him to go for another job and said Manager had told hime that he shal...”
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EWT Water, now part of Culligan Harvey, specializes in providing high-quality water softeners and filtration systems designed specifically for British plumbing. With a commitment to exceptional service, the company focuses on delivering a seamless shopping experience for customers seeking reliable solutions for hard water issues. EWT Water's extensive range of products includes market-leading water softeners and filters, aimed at both residential and commercial clients. The transition to Culligan Harvey enhances the company's service offerings, allowing customers to access a broader selection of products and improved aftercare support. Existing customers can continue to find assistance with warranties and services through the Culligan Harvey platform, while new inquiries are directed to the updated contact channels. EWT Water's dedication to quality and customer satisfaction positions it as a trusted name in the water treatment industry.
EWT Water receives a mixed reception from customers, with many praising the quality of their water and the service provided by individual engineers, such as Matthew, who is noted for his courteous and helpful manner. However, a significant number of reviewers express frustration over poor customer service and unresponsiveness, with complaints about delayed service appointments and lack of communication. Customers report issues with product reliability, including water contamination and ineffective water softeners, leading to dissatisfaction with the overall service experience. Many feel that the company has declined in quality over the years, with some even labeling it as a "fraud" due to unresolved issues. While some appreciate the product quality, the overwhelming sentiment reflects disappointment in customer support and service reliability.
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