I wish all service companies were like…
I wish all service companies were like this.

10 months ago
We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this i... See more
10 months ago
Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. T... See more
11 months ago
Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very sat... See more
I wish all service companies were like this.
Nice installation
Absolutely fantastic service from start to finish 10 out of 10 thank you
Excellent service overall. From taking the call to installing the system. We are very happy and would recommend EWT
What a fantastic new water system from EWT. I got the water softener, water purifier and instant boiling water installation. I wish I got it installed years ago. The hot stuff boiling tap is absolutely fantastic only 10 seconds for a cup of tea or coffee. Very easy and safe to use.
I just had the Annual service done by the EWT Engineer yesterday. The Engineer was very polite and knew his job well. He tested all the equipment and also brought 5 bags of salt which are included in my yearly service contract agreement.
The Ewt water softener is the best at its quality for the price you pay and service is really impressive. The engineer attends the service is very knowledgeable and explains how to use the softener better. Happy to recommend
I cannot recommend EWT highly enough! We moved into a new house recently and out of all of the service providers we had come to the house EWT were the most professional and straight forward to deal with. The entire process from start to finish was so easy and stress free and the difference it made to our drinking water was incredible! I can't recommend them enough
We moved into a new build recently and upon opening the taps in the kitchen and showers, were unhappy to learn that we live in an area with hard water where limescale is a problem. EWT was recommended to us by a friend, and we booked a water-softening system soon after for limescale-free water...and to make sure our appliances last longer. About 3 weeks after we booked-in, a technician installed a water-softener system and a drinking water tap for us in about an hour with immediate results! We had safe drinking water immediately and the water softening kicked-in fully in about 3 days once the existing water in our tank was used up. The best part is that the system requires little maintenance and that the water pressure has not been affected at all. So far, we've noticed that we go through one 25kg bag of crystal water-softening salt in about 6 weeks. I'm really enjoying having safe water in our home and can confidently recommend EWT to anyone considering their products and services. The only negative I can think of is that no manual was included with the unit and the technician advised me against touching any settings whatsoever. I'm not really happy about having to ring support for any issues that may arise...even small ones that I can fix by reading instructions.
Could not be put in the first time due to no stop valve been fitted in the hot press. Once done very straight forward process. Only reason it's not 5 stars is they don't even give one bag of salt with the unit for the price charged. Water has improved so much wish I got it years ago
Technician arrived when scheduled and finished up quickly. Went through clearly how everything works with the water softener and it works really well. No more staining on sink/shower fixtures
Great job, massive difference with the water, no more staining or build up of minerals on taps and the water tastes great. Very tidy installation. Recommended!
It was smooth so far. Installation was scheduled and done on time. Technician even did carpentry work to fit to use. Explained everything about how to use and monitor. So far so good. Water tastes like bottled water.
Very Professional Work. Noticeable Difference in Water Quality. No Hassles with the setup so far. Very Satisfied overall.
Really pleasant and informative. Installation was very quick and efficient- and you absolutely does make a big difference to the water quality
Arrived on time, went to work right away, explained everything clearly. Product made a lot of difference in terms of water quality. Would highly recommend.
Great product
Great product, has made a huge difference to the household..would highly recommend this to anyone..easy installation too!
Super good product. Our family is very happy. All the lime is gone no white spots left in the shower. We have Gold Series 606 water softener.The engineers did the work quickly and in very high quality everything explained showed answered all the questions. I highly recommend this company :) Thanks
Quick & easy installation. We are very happy with the softener & drinking water system
Based on analysis of 201 reviews rated 1-2 stars for EWT Water
“We bought a water filter system in 2015 from EWT”
“We bought a water filter system in 2015 from EWT”
“Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years...”
“I have been asking EWT for a service for a number of weeks and still awaiting a response”
“Engineer called and told that his manager asked him to go for another job and said Manager had told hime that he shal...”
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EWT Water, now part of Culligan Harvey, specializes in providing high-quality water softeners and filtration systems designed specifically for British plumbing. With a commitment to exceptional service, the company focuses on delivering a seamless shopping experience for customers seeking reliable solutions for hard water issues. EWT Water's extensive range of products includes market-leading water softeners and filters, aimed at both residential and commercial clients. The transition to Culligan Harvey enhances the company's service offerings, allowing customers to access a broader selection of products and improved aftercare support. Existing customers can continue to find assistance with warranties and services through the Culligan Harvey platform, while new inquiries are directed to the updated contact channels. EWT Water's dedication to quality and customer satisfaction positions it as a trusted name in the water treatment industry.
EWT Water receives a mixed reception from customers, with many praising the quality of their water and the service provided by individual engineers, such as Matthew, who is noted for his courteous and helpful manner. However, a significant number of reviewers express frustration over poor customer service and unresponsiveness, with complaints about delayed service appointments and lack of communication. Customers report issues with product reliability, including water contamination and ineffective water softeners, leading to dissatisfaction with the overall service experience. Many feel that the company has declined in quality over the years, with some even labeling it as a "fraud" due to unresolved issues. While some appreciate the product quality, the overwhelming sentiment reflects disappointment in customer support and service reliability.
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