EW
EWT Water
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No refund!!It would have been 5 stars
It would have been 5 stars. The water softener is great and the installation went well. However the after sales service has been unbelievably terrible!! There was a tech issue where I tried to pay by splitit and the payment hung and had to be reprocessed. I ended up paying twice. That was over a month ago. Four emails have been ignored, can’t get through on the phone, ignoring us on Twitter. Holding on to nearly £800 of my money is not the perfect customer experience..!!!! Please give me my money back and stop ignoring me!!