eSky Travel Reviews

Yet another victim of the website cloning approach of Esky. They use the format, font and branding of an airline that they agent for on a webpage where you select flights, baggage and seats. You think you are buying direct. Then they add service fees and default your request to a “recommended” flight which isn’t what you asked for and in my case, wasn’t even the same airline. They are preying on those of us who try to quickly book and don’t micromanage the process. Not illegal but definitely left me feeling exploited and a significant amount of money lost. Update: the response provided to my review was swift. Unfortunately the companies own policies are the issue in achieving a resolution. I had already complained using their own system (no response) and I’ve already challenged the bank payment (to which they responded by spelling out in detail the many policies and terms and conditions that allow them to do what they do). They have successfully covered their approach with layers of documentation and “tick here to accept our terms and conditions” boxes. That’s the point of my review, any well prepared company can exploit your lack of attention then hide behind their T’s & C’s.

I booked a flight with eSky from Madrid to Santiago de Chile via Bogota for May 16th 2025 for €540 plus fees and I paid an extra €40 for a ticket with optional cancellation. However due to personal reasons I had to change the flight to July 16th 2025. When I contact the company to make the date change (immediately after booking, and well in advance of the flight) I was told I would need to pay the fare difference of €391.68 which I promptly did using the link they provided. However I did not receive a confirmation email acknowledging my payment or providing me with the new ticket date information. I waited more than 24 hours to give them grace before I reached out requesting the confirmation. I was then told that the fare had changed again before they could confirm the re-booking with the airline and I would need to pay an additional €143!!! In my own currency this is an additional $245AUD. This is completely unacceptable. When I paid the fare difference this should have guaranteed me a ticket at that price. It is the responsibility of eSky to confirm this immediately with the airline- not mine. This is operational scamming! Who is to say that if I make that extra payment, the fare won’t change again before eSky can confirm with the airline and they will request MORE money. When I complained to eSky customer service and asked for 1. They honour the fare I paid with the first price difference or 2. They give me a complete refund. They responded saying they would refund the €391, with no information as to whether that would mean my flight would revert to May 16th or not. I again requested a refund of the entire ticket and was told my request had been forwarded to the relevant department for thorough review of the BUSINESS CLASS SEATS. I never purchased business class seats. This company is absolutely chaotic and extremely unprofessional and unethical! Getting information out of them is impossible! I have now paid approximately €930 and I don’t even know if my flight has been changed. My fear is that the company is stalling because the original flight date is in 3 days (which I cannot take) and then I will lose all my money!! eSky you have the chance to fix this so please contact me asap to find a solution.

Via esky een hotel geboekt, bij het hotel aangekomen na een vlucht van 8 uur was bij het hotel niets bekend van een boeking. Zijn nu ruim een week verder en esky heeft nog steeds geen bedrag teruggeboekt, dit na uitgebreid emailverkeer. Schakel nu mijn creditcard maatschappij in. BOEK HIER NIETS

I booked a flight with eSky for a Wizz Air flight to Athens from London on Tuesday 8th April for the following day 9th April, only to find within an hour of booking that all flights had been cancelled to Greece on the 9th April due to industrial action. eSky agreed to process my refund. It took 4 weeks and when i finally received the refund, i only received a part payment, approx 80%. eSky refuse to pay the remaining amount as they state they are "Service Fees" which are non-refundable. eSky should not have been able to book this flight and take my payment as they would have known about the Industrial Action, however they refuse to accept any responsibility. It is incredibly difficult to understand how this transaction is legal or morally acceptable.

ciao io vorrei ricerevere il mio biglietto aereo visto che domani alle 11:10 ho il volo diretto a napoli e non voglio assolutamente restare in egitto vorrei ricereve SUBITO il mio biglietto perchè non è possibile che i soldi sono stati presi subito ma per avere il biglietto devo stare con l’ansia che io possa rimanere in egitto dov’è il mio biglietto? prima mi è arrivata un email con il mio volo conferato 5381738342 poi mi arriva un altra email che la mia prenotazione è in corso potrei capire qualcosa? grazie mille

choose currency correctly

I had booked a flight which I had to modify last minute, all the refund process worked like a charm. I kindly recommend esky

Fast and convenient, and make shortly transfers!Nice application!

The worst company ever. They are scamming people. I went on the Ryanair website to buy a flight ticket, and chose the additional luggage. After confirming the flight and extras, another page opened called Esky. When I checked the price it was higher than the initial flight ticket but I realized that I added extra luggages, so it should be that. When checking my emails, I realized that I don't have any extra luggage, instead, I paid for a agency fee, esky fee. Never in my life heard about them before. I only buy flight tickets straight from their website. What happened now, is clearly a big scam. Tried to speak with an agent with no success.

Very good prizes

Come promesso, ora che la mia vacanza si è conclusa, scrivo per dare un riscontro più che positivo all'esperienza con eSky Travel. Dal 20 marzo, giorno della mia recensione di allarme, ho interagito con personale molto educato e disponibile che con pazienza mi ha chiarito dubbi e rassicurato su biglietti e carte d'imbarco. Ho ricevuto le carte d'imbarco in tempo utile e ho ricevuto anche chiare spiegazioni sul perché dei tempi e delle modalità. Grazie di tutto, alla prossima vacanza.

voor een vliegticket van 150 euro rekenen ze 50 euro service kosten

Sehr einfach zum Buchen und günstiger als die andere anbyter

They canceled my return flight because I didnt take my flight out, so I had to buy two tickets last minutes.

The worse experience I have ever had. The customer service number doesn’t work. No way to contact them directly and was unable to cancel flight. The return flight I was able to cancel but they refused to refund me. Complete scam. Do not use them to book tickets.

eSky will not refund me, even though I never received an email with my ticket information and the only way to find anything on them is to log into your account (which you cannot do unless you receive the email). I have been dealing with this for almost a full year and this has been fought by my bank, but this completely unethical company refuses to refund the ticket (which I was able to cancel in the airport).

Slechte ervaring, na een dag ruim 100 euro bij moeten betalen omdat de prijzen waren gestegen en vervolgens te horen krijgen dat het aantal kilo van je baggage niet beschikbaar is. Je verwacht betere service als je vliegtickets boekt

It was very easy to book my flight to Germany