eSky Travel
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Feels like a scam
I booked a flight with eSky for a Wizz Air flight to Athens from London on Tuesday 8th April for the following day 9th April, only to find within an hour of booking that all flights had been cancelled to Greece on the 9th April due to industrial action. eSky agreed to process my refund. It took 4 weeks and when i finally received the refund, i only received a part payment, approx 80%. eSky refuse to pay the remaining amount as they state they are "Service Fees" which are non-refundable. eSky should not have been able to book this flight and take my payment as they would have known about the Industrial Action, however they refuse to accept any responsibility. It is incredibly difficult to understand how this transaction is legal or morally acceptable.