eSky Travel
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Avoid Avoid Avoid book direct with airline
Yet another victim of the website cloning approach of Esky. They use the format, font and branding of an airline that they agent for on a webpage where you select flights, baggage and seats. You think you are buying direct. Then they add service fees and default your request to a “recommended” flight which isn’t what you asked for and in my case, wasn’t even the same airline. They are preying on those of us who try to quickly book and don’t micromanage the process. Not illegal but definitely left me feeling exploited and a significant amount of money lost. Update: the response provided to my review was swift. Unfortunately the companies own policies are the issue in achieving a resolution. I had already complained using their own system (no response) and I’ve already challenged the bank payment (to which they responded by spelling out in detail the many policies and terms and conditions that allow them to do what they do). They have successfully covered their approach with layers of documentation and “tick here to accept our terms and conditions” boxes. That’s the point of my review, any well prepared company can exploit your lack of attention then hide behind their T’s & C’s.