E.ON Next Energy Ltd
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Customer representatives need to be properly briefed
My electricity from Eon was a dual day rate and economy night rate. My contract renewal offer stated I could save even more more money if I paid a single rate for day and night. To get this saving I would have to phone in and the Eon customer representative would arrange for this to happen.I phone in and the customer representative just quoted the offer I had received by email. It tooked several minutes to convince her that I could get a better single rate even though I hade a dual reading meter. She eventually said she would speak to the metering team and put me on hold for another 5 minutes. When she came back she confirmed I could save a further £5 per month if changed to a single rate, which somehow was now available. I accepted the offer. I found it somewhat odd the a customer representative did not what was on offer and that a phone call that should have lasted 3/4 minutes turned into nearly 15 minutes.