10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
A really smooth switch over from our previous supplier. It was all sorted inside 24 hours. All information clear and concise. A couple of queries were effectively and quickly answered. Great rate and time period for EV charging.
I’ve been with eon for many years and have been very impressed with their customer service! Unfortunately the app information is 2-3 days behind real time. Refund requests are quickly and efficiently processed. I would recommend
Danny, dealt with my query, fast effectively and we were able to close the WhatsApp thread within a couple of hours so from experience it's been the fastest time in dealing with an issue.
I’ve been with Eon for many years… thought I’d change supplier and get a better deal. I changed and just before cooling off period, I changed back to eon… they are much more transparent and easy to deal with
Always clear precise information.
Refund was offered as I am coming to the end of a fixed deal but was only offered £20.02 although I was £80 in credit and with one final end of my contract payment to go. The final payment would more than cover this.So why not refund the £80.
Klarrissa took the time to hear about my situation and presented some options to help me with my move. I'm really happy for her assistance and guidance.
Although response was delayed, the information provided was exactly what I was looking for, and met my need tounderstand services offered.
Excellent customer service can not get better from anywhere else ! Chole was amazing. Very nice. Love the whats app chat managed to sort everything out with my house move.
Refund was easy to arrange and quickly transferred into bank.
Thay said I could have a refund
Opportunity to switch to a 24 month fixed tariff
Smooth service, no problems
Hi good evening ✨ I have already sent you feedback 🌷
Good CS agent
Yes it was good
Having purchased an electric vehicle and had a home charger fitted, i consulted the Eon-Next App and found a perfect tariff for my circumstances enabling very cheap overnight charging whilst having little effect on daytime use. i was able to swap instantly. Perfect
A reasonably good company.
My request was dealt with quickly and efficiently within days. I am very happy with this company.
Quick and easy to process
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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