10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Overall service is very good ,& informative. Long lasting customer.
Great service, I have been with eon for years and never went wrong
Nightmare website- tariffs too complicated
I cannot read my terms and conditions they appear to be in Chinese!!!!
Having received constant phone call at unreasonable hours regarding a smart meter. Not happy with the service at all. Will be leaving as a customer of eon for over 25 years
Staff are always helpful and a response is timely
Whenever there is a power cut all house clocks are affected and need some expertise to rectify the situation.
Everything is done professionally
EON are great to deal with i have never had a problem with EON
Helpful advisor
This woman,has put me into life in perspective,there are TRULY helpful people! She listened,attentively,with empathy and compassion,to my issues and problems-a true HONEST CARING person-even when it went past the opening hours of opening! Even though she was working from home (I could hear children in the background!😂)she NEVER faulted or try to”get me off the phone “I truly wonderful person-you should be VERY proud to have employees like this woman!🙏
Member was extremely helpful and polite.
Seamless transfer from old supplier
They have been helpful and I've had no problem
Very quick and easy
So easy to do online
Asked for a refund, and received it within a few days, was extremely pleased. Also any queries or questions I have, I email and get a reply with a few hours, good service. Definitely recommend eone
I have very helpful chats on WhatsApp, can solve different questions with advisers. I will see how IHD will work after everything adviced done
Changing tariffs. Each time I was emailed new tariffs I phoned and was given another set of tariffs - very confusing.
4 years good service and just renewed for another 2
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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