10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Good listening and willingness to resolve my issue
First class service and the best monthly cost out of all the electricity companies I am all electric in a one bedroom flat no one will beat this cost. Well done e-on
Knowledgeable friendly a pleasure to deal with
Quick and efficient response to my change of tariff. Polite customer services & answered all the questions I was concerned about.
Eon's customer service is excellent and their app an excellent way to monitor energy use. Their tariffs are also competitive
Efficient processes
Really simple to negotiate with the guy who gave information and explained fully my choices. Thank you
Very straightforward, all done online, answered a few questions, now up and running, smooth transition.
All made very easy and clear
Quick and grade service
Whilst I am pleased to have received the refund I did flag up 3 months ago that the DD should not have been increased. Reviewing my usage profile would have confirmed that the DD should not have been increased by £100 per month
Good value, easy to use via app or online and reminded when fixed tariff is coming to an end, and the best alternatives offered. Particularly good if you have an EV.
They’re currently trying to scam me of more money after I left them months ago. Even going as far as to contact a legal team to investigate this. Eon Next are a scam and you should avoid them as much as possible.
The service I have received with E.on next has been Excellent. When I asked for a refund it was in my Account within three days.
Excellent service
Fast friendly and efficient
Ease of transferring to a new account for the future. Notified me in good time, thank you.
They answered my query by being understanding of the problem which has been sorted
Excellent service always ready to help
It was quick and easy.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.