Energy Ombudsman
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British Gas got their just desserts!
My father passed away in December. When I contacted British Gas to inform them of his death, instead of closing the account and sending the final bill to the executor as per the bereavement process, they tried to pass the debt on to my brother! After spending 6+ hours on the phone to them - and getting nowhere - I ended up raising a case with the ombudsman. British Gas made mistake after mistake, causing my brother and I untold amounts of stress when all we wanted to do was grieve. I was unable to apply for probate until 10 days before I would have been fined for a late application (i.e. it took them just under 6 months to rectify the problems they had caused). They offered me £80 as an apology but I felt this was insulting. After I contacted the ombudsman, this figure was reduced to £75! Lucy and Amy completed their investigation and made British Gas send me a letter of apology and increase the compensation to £200. The cheque arrived today.