Energy Ombudsman Reviews

Amazing service from start to finish,the staff did all the hard work and I was kept fully up to date at every step

I had a problem with my energy supplier (Octopus) who had done nothing on it over several months. After contacting the Ombudsman, things started moving almost immediately. The problem (a smart meter which was no longer uploading data) is now fixed. Shame on Octopus that it took the Ombudsman to get them to solve the issue. But top marks to the Ombudsman whose communication with me was excellent throughout.

My energy provider held their customers in distain and treated them with contempt. I tried working directly with them for more than six months, to no avail. In despair, when I realised that E.On had been telling me actual deliberate lies, I contacted the Energy Ombudsman, who sorted the matter out in a handful of weeks.

I’ve had 3 cases accepted and resolved now through the energy ombudsman now, those being, Pozitive energy, Yü energy and now Octopus energy. All 3 have had resolutions offered that met my expectations, and were only resolved once the ombudsman service stepped in. The process can be quite involved as uploading evidence for a case which may span well over a year is difficult to accurately timeline, but the results for me have been worth it. I want to thank the people and teams of the Energy Ombudsman as they are the ones who make the service what it is.

Ryan was great. He kept me informed. Everything was pretty straightforward. He got things happening, which I expected. I am very grateful to him for managing to get me back on to pre-payment meters....something EDF had earlier told me they couldn't do ! Seems EDF were lying. 😂 But......you couldn't make it up.....Doh! Got my pre-payment meters fitted. They put on £15/20 to last me until I received my key/card in post.....never got them. Had to call out emergency guy coz I ran out of lec. He put in a temporary smart meter .🤔😮😩 Then I had to make another appointment to get ANOTHER pre-payment meter fitted. EDF....one step forward, two steps back. Right hand doesn't know what the left is doing.

Chelsea was fantastic and advocated for me every step of the way. I received a positive outcome of money back and an apology.

Don't waste your time. They will back the energy company. I don't know why they exist I had a very robust case , to which they just totally ignored, and backed Scottish power Very disappointed 😔

The resolution was completed within the timeframe to the minute. My handler Monica was helpful, on the ball and fully interactive. Her fairness and determination of resolution was sturdy even after the offending party had accepted its faults. She saw it through from beginning to end politely and courteously with encouraging endeavour.

After fighting with Scottish Power for over 5 months & getting nowhere, I contacted the Energy Ombudsman & issue was resolved in a few days

Complete waste of time! My issue with Scottish power has dragged on for nearly a year now and the ombudsman has done absolutely nothing to deal with my complaint! I’m still being harassed by Scottish power, my smart meter is still not working and I’m being charged constantly for a property that I know doesn’t use electricity! I was told by the ombudsman that my complaint has now been resolved even though I’ve provided comprehensive evidence that nothing has been done! I received £250 credit from Scottish power which was an insult as I’ve had a year of stress and anxiety thanks to Scottish power. I don’t know who funds this ombudsman service but it’s a complete waste of time!

Providing you have clear evidence, photo's, emails.etc etc these guys will get the job done for you ....very professional in every aspect.

I found the Ombudsman experience to be very refreshing. I was kept informed throughout the process and without their support my complaint will still be unresolved and going round in circles.

They listened and addressed things objectively and dispassionately. You have to be prepared because of course they can only act on hard evidence, but if you have the evidence to hand and the utility company is ignoring you, then they are the place to go and they provide an excellent service.

Worth using but you need evidence , photo’s , times , dates , these can be uploaded for your case I have used the energy ombudsman 4 times and won every case , you might not get the compensation you deserve but you will get your money.

The people were helpful and went out of the way to explain what would happen. They got me compensation. I recommend using them. They are genuine and not like the Scottish public Ombudsman which does nothing.

E.on Next took over my previous electricity supplier and caused so much agravation with incorrect bills and poor customer service that I had to involve the Ombudsman. Twice. The first time a number of the issues didn't seem to get considered so I had to initiate a second complaint. With this one further E.on errors seemed to get ignored as well as back-billing protection which I had mentioned a number of times. They now seem to have washed their hands of my case having closed it without ensuring all was correct or notifying me. The web site is not intuitive - try to re-connect from a previous session and it gives a 404 error and says Website undergoing maintenance, instead of taking one to the log-in page. Much of the site is difficult to use with the system being unable to open various files although it manages others. They seem to support the electricity supplier rather than a struggling customer.

The energy company made me an offer of financial compensation £150. I felt they didn't appreciate the amount of time and energy I had to spend and the distress that they had caused so asked the Ombudsman to continue to investigate. The ombudsman upheld my complaint but their algorithms mean the energy company didn't have to pay me as much compensation - £100. They knew I had been offered £150. This is no fault of any individual involved - everyone was as helpful as they could be - but I suspect the algorithms are set in favour of the energy providers

Excellent service provided by the Energy Ombudsman. Energy ombudsman upheld our complaints.

Looking after the privateers and enabling the great rip off and scams to continue. Valid questions raising concerns about misappropriation of tax payer's money are completely missed. At a guess, it would seem targets are the priority. Quantity over quality of investigation and outcomes.