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Energy Ombudsman
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The Energy Ombudsman is worth contacting.
I contacted the Energy Ombudsman about my complaint with my energy provider. It was a straightforward process. I had been in conflict with my energy provider for months, trying to get them to stop overcharging me. It only took a matter of a few weeks for a resolution to be found once the Energy Ombudsman became involved. I would highly recommend using their service if you are going through issues with your energy provider. 10/10 from me.