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Paul Knaggs

Paul Knaggs

Member since Invalid Date
2
Reviews
4.0
4 out of 5 stars
Average rating

Reviews by Paul Knaggs

SO

So Energy

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4 out of 5 stars

Keep up your recent improvement in customer service

A recent improvement in customer service thank's in part to the help of the Ombudsman in resolving a number of issues.

EN

Energy Ombudsman

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4 out of 5 stars

Supplier can ignore any recommendations

Despite an excellent investigation and a series of agreed remedies to my complaints my supplier SO Energy has not yet responded and has ignored the Ombudsman's recommendations so far. I have since heard from my supplier who has agreed to carryout all of the agreed remedies.The main one being the meter replacements on 21/0725.