Energy Ombudsman
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British Gas ignored the Ombudsman…
The Ombudsman confirmed I wasn’t liable for the energy account and ordered British Gas to clean up the damage. That part was done well. But British Gas ignored the ruling for weeks, kept damaging my credit file, and even added another default during the live investigation — and the Ombudsman did nothing to enforce their own ruling. No escalation, no pressure, no urgency. I had to take legal action, contact regulators, and chase Experian and British Gas myself. In the end, British Gas complied, but only because I forced them to. The Ombudsman process works in theory, but when companies refuse to play fair, consumers are still left unprotected. Edit (My response to the reply from the Energy Ombudsman): Thank you for the reply. To clarify, my issue isn’t with the decision itself — it was clear, well-reasoned, and in my favour. British Gas complied with the final ruling, which they were required to do once I accepted it. They had no right of appeal at that point. However, during the investigation they continued reporting false data to credit agencies, added a fifth default, and provided misleading statements to the Ombudsman, yet no enforcement or escalation followed. Companies must not be allowed to intentionally mislead! I had to pursue legal action, contact regulators, and chase Experian myself. The Ombudsman process works in theory, but when companies behave dishonestly during the process, there appear to be no consequences. That’s a serious gap in consumer protection and it remains unaddressed.