Energy Ombudsman Reviews

I had a issue where the energy company (Bristol Energy) supplying my property went into administration. When I looked into this it said the accounts had been transferred to British Gas. So I went on the British Gas site for the transfer, which said please let existing customers be dealt with first. So I patiently waited (my mistake here) to allow customers in more need get help before I contacted B Gas. B Gas then stated no problem we have your details and you will get your credit. B Gas fed me this story for months until the then decided it was not their responsibility. So I contacted the energy ombudsman after the complaint with B Gas was going nowhere. They first said if the company went into administration you're protected and you will get your account refund. It then seems after they had discussed with B Gas it was not B Gas responsibility but they did not know who's it was and was for me to got the company who dealt with the administration. With all this delaying by B Gas and the Ombudsman this company has closed dealing with the administration. Another one of these waste of time Ombudsman that are no there to protect the customer.

We have had a case open with the Ombudsman for almost 2 years. They have closed the case twice despite non-compliance by the energy supplier - and having upheld our case in full. It has been a waste of time in my experience, and we have now decided to instruct our own legal team to try and help us reach resolution. Not worth the headache in my opinion.

I had been trying to resolve this issue for over 5 years and one 'phone call to Alison at Ombudsman and it was resolved within a week, together with a small financial payment.

If you are thinking the Energy Ombudsman are your answer to sorting out your energy complaints think again. They are an absolute waste of time and as a government body a waste of tax payers money. Don’t waste your time contacting them and sending evidence go through small claims instead. We had a lady called Amy closed account despite EON still owing us money then asked how to complain about their poor service to be told can’t complain doesn’t fit criteria. Honestly rubbish government lip service organisation don’t waste your time !

Clear helpful advice.Reassurance that complaint was valid and that everything would be resolved

Following an ongoing dispute with SSE for almost 2 years we were referred to the EO for dispute resolution. The support of Graeme and Louise was exceptional. Our expectations were exceeded on all levels. From engagement with the above individuals to the simplicity of the technology platform our entire case was managed from. We cannot thank the team and the EO enough for their support. Made SSE look even more diabolical than they already were.

I would like to express my sincere gratitude for the exceptional support I received regarding my case. The resolution provided was both fair and thorough, and I truly appreciate the guidance and assistance I was given throughout the process. The case worker's professionalism and constant support made the experience much more manageable, and I felt well-informed and confident in every step taken. This level of service has truly exceeded my expectations. Thank you again for your dedication and excellent service.

Brilliant staff dealing at pace with complex complaints.

Great service and case fully investigated and the outcome is satisfactory. Thanks

Pointless, they are almost as useless and careless as Octopus themselves Edit: Not the outcome caused the issue. It’s the fact the ombudsman said the energy supplier remedied the agreed complaint resolutions and they have not bothered.

Quick to grasp essentials of issues and fairly quick determination and directives

We had problems with british gas for 2.5 years when we finally left to go to another company in the June because of feed in tariff we never got for 18months, billing for 2 meters for 15+ years what we never had. Then when we thought it was all sorted in the beginning of June final bill paid. Thank God we had got rid of a nightmare of a company to deal with! Then the beginning of November they sent a final bill for one they had missed fo £600. So british gas agreed to half it after arguing with them but then they went back on there word so we went to the energy ombudsman. A man called Mike Millington was put onto our case. Well what can I say apart from all he wanted to do is agree with british gas he didn't seam to look at our side of the story just saying there is no evidence but every time you ring up they this call is recorded. I gave all the times and dates of the phone calls but there was no evidence! So my conclusion is that they either have conveniently lost the recording or he has shares in british gas

Exceptional service…my experience with my case handler Charlotte (dealing with octopus energy concern) was superb in her walking me through the process and I couldn’t believe the efficiency and speed in which my case was dealt. Highly recommend

Corrupt and not impartial Those agents act in favour of the big companies knowing that they are protected. They sell us out taking side and they call this impartial. Report this to the government Edited after the response You did not consider valid the evidence and the time wasted only because i suspect the big companies sponsor you i had 3 cases all with the same ending i can confirm that your system is corrupt and NOT impartial but always favours those company and let customers lose a fortune as you do not ever find a fair resolution. I hope i have covered all your points here. Lies will soon get discovered as like me thousand of people claim exactly the same. Be ashamed rather than give silly reply

2 years on still not had problem fixed and Energy Obudsman absolutely USELESS

The ombudsman has no power so the power company can do what they like with no come back , they just say it is there practice of work although uk power has no problem working on that equipment but can’t because it is down to your provider ie EDF.

I've used the Ombudsman to look into problems with British gas. BG attempted to close my complaint several times before 8 weeks deadline. It was reassuring to know the Ombudsman was there to listen at first and then accept the case immediately. I hope the points I raise will be used to prevent it happening to other customers what happened to us.

I ve used Ombudsman few times and always satisfied with the service I received

Process, time frames, were adhered to. Complaint process easy to follow. All communications were clear, precise, easy to understand. Never felt frustrated during entire process. Indeed a gold star service which others could learn from.