Energy Ombudsman Reviews

If you want any proper justice? You'll have to take them on the small claim court. Seem like they only want to listen to the big companies.the bullies.. Complete waste of your time otherwise.!

Megan was brilliant she helped me all the way through with my dispute with Octopus energy They hounded me with there continued energy readers although I changed my energy supplier month's after I left them coming on my property stamping all over my shrubs and flowers Megan is a real credit to Ombudsman I thank her so much I got a apology from them in writing admitting there continued mistakes and a £50 gesture Thank you Megan thank you Ombudsman.

Excellent service fast out come

Not a good company i went to the energy ombudsman for help and they did nothing for me thay wor for the energy company and not for the consumer wouldn't recommend them to anybody wots the point of the energy ombudsman being there to help people wen they dont thay just work for the energy company's and not the consumer totally useless wast of time if you are looking for help with your energy company don't go to the energy ombudsman tray sumwor else

Absolutely first class. Don’t be afraid of resorting to the Ombudsman for support. It’s easy and handled in a professional yet friendly way.

my case handler Kim was the best and literally resolved my case within a week

When I bought my house OVO were sent pictures of the electricity meter showing day and night readings on entry, but OVO responded by deliberately falsifying the nighttime meter readings and ultimately sent us a £5,000 bill for roughly one weeks electricity; this was not a mistake, they deliberately truncated the starting 5 digit night reading to 4 digits, despite the fact I told them it was wrong to do so. It took weeks to get them to try again and eventually they responded by falsifying the meter readings a second time and charging me for £75 worth of electricity that was used by the previous owners. The Energy Ombudsman responded to this situation by allowing OVO to keep the £75 and didn't require OVO to correct the bills. Ensuring that bills are correct is a fundamental duty of an Energy Ombudsman, but they aren't interested. At one point OVO offered me £10 to make up for the £75 fraudulent charge, yes that's absolutely true, the Energy Ombudsman knew about this but did NOTHING. Though, once the Ombudsman was involved OVO changed their tune and offered £200 'goodwill', but by this time I had spend about 65 hours of my life fighting for justice, so to my mind £200 for 65 lost hours is pathetic and I should have been paid for 65 hours at minimum wage and then paid back the £75 + compensation for stress etc. The Energy Ombudsman simply chose to give OVO an easy ride, described by their staff as 'balance', how is allowing incorrect bills and falsified meter readings to stand 'balance'?... In my opinion the Energy Ombudsman is a complete waste of space and heavily biased towards the energy company. All please bear this testimony in mind before wasting your life by contacting them.

The decision was illogical and I believe unfairly favoured the supplier. Despite repeated requests for a call to discuss i was ignored for over 2 weeks forcing me to accept the decision. I was unable to challenge as that option had disappeared from the portal on the deadline. Shocking and shambolic from the ombudsman who's whole purpose is to ensure fair treatment of customers Following your reply: I have been calling, daily, and send messages on the portal DAILY for the past 3 weeks and I only received a call back on Tue (3 weeks after decision) and after the point at which i could challenge or accept the decision. FORCING me to accept your illogical and unfair decision. You have totally let me down and failed to uphold your stance as independent adjudicator. Disgusting.

My issue was dealt with in a fair and efficient manner. The service was friendly and I was continually kept up to date. The complaint with the Energy company was concluded successfully.

Yes yes yes - use this agency. I had such a basic issue with BG and it tools six months before I accepted I was getting no where. The plain speaking ombudsman helped raise the issue up the ranks of BG, and within one minute the issue was resolved by the supplier.

I was in despair about over-billing by my gas provider. I could not work out why my account was suddenly over £2000 in debit when it had been in credit the previous month. I turned to the Ombudsman Service for help. They delved into the matter and within weeks they had sorted it out. My credit balance was restored. I am extremely grateful.

Listened carefully and patiently to my grievance and accurately captured the details. Explored what outcome I was looking for. The processes and timescales for handling complaints were carefully explained but were re-iterated in phone call to ensure my understanding.

Go to the small claims court if you want justice. Seem to want to use only evidence from the Corporate bully. Waste of Time.

The ombudsman understood my problem and early filled in a probable technical explanation. The procrastinations of the offending party took many months. Their "apology" was empty, and by implication confirmed a complete failure to acknowledge or understand all the various things that had gone wrong over many months.

Daniel was amazing and I had a very satisfactory outcome

Ignored nearly all complaints. Decided to deal with racism which it had no capacity and fobbed off complaints. Final decision letter full of mistakes used to make their pathetic judgement. Clearly not impartial made up all cover excuses themselves some not even part of complaints. They control customers by asking for the complaints details then go dead quiet on them when proof is sent the staff block complaints.. Need to be shut down by government and sent to job centre. Totally incompetent and unprofessional. Seem to be an agency setup to exhaust and drag out complaints process. Totally not fit for purpose and a waste of time keeping idiots in jobs.

I was very satisfied with the engagement updates and the guidance given throughout the process. My case workers were very knowledgeable and were able to understand my problem statement clear. My complaint took 7 months but that was the fault of the energy provider who are terrible and contested the ombudsman decision.

My case handler was second to none. Understood my complaint and got resolved in around 6 weeks what I had been trying to resolve for over 18 months. It's a shame services like this are required, but British Gas just will not listen to Joe Public so you need authorities like this to help.

After struggling unsuccessfully for four months to resolve a complex issue with our energy company, we resorted to contacting the Ombudsman and, from then on, never looked back. The Ombudsman team provided deep knowledge of energy companies' systems and a swift understanding of our issue. Their communication with us, both by phone and via their portal was excellent, and they kept us in touch with the discussions they were having with the energy company right the way through the process. Their remedial actions were both fair and clear-headed and the energy company upheld all required actions in the end. Without the Ombudsman's excellent service, we would still likely be in what was an incredibly stressful and uncertain situation with an energy company whose payment and billing systems had broken down. We would highly recommend using the Ombudsman service if you are in need and, if you do so, make sure you provide them with clear and rational information about your problem right from the start. That makes it much easier for them to know if they can help.