Energy Ombudsman
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It is so frustrating that after months…
It is so frustrating that after months of requesting a correct bill from Pozitive Energy I am still waiting. I was hoping that the office of the Ombudsman would have sorted it out for me, they didnt. Pozitive energy knew the meter was faulty and could not be read, It was a smart meter so the company would have the readings. It seemed so simple just send me a bill not an estimated one. The company agreed to replace the meter, they didnt they just kept sending estimated bills followed by solicitors letters chasing payment. This caused me so much stress as I always pay my bills. I asked for compensation for the stress caused, your office didn't respond. There seems no point in the office of the Ombudsman if they can't sort out a simply query such as this. The property was vacant most of the time due to refurbishment but I will be charged. This is the latest response from Pozitive, what does it mean? I have not received a bill. Unfortunately I missed the deadline in responding to you as I didn't see the email so I had to accept your decision, I wish I had gone to court.