Enact Conveyancing Reviews

Going through a re-mortgage with this company at the moment after buying my ex partner out of the property. I have never faced such lengthy delays in a process. We were told the re mortgage was with the team in the beginning of April. As we enter June I feel no closer at all! Only being told “it’s with the transfer team they have a 4 day turn around”…. 4 days or 4 months? Provided them a legal separation document with a date my remortgage needed to be completed by and this has been completely overlooked as if the date does not appear on the document. The chain linked to this property is close to losing their sale due to their deposit being part of my remortgage! I would never use this company again. If any part of the chain involved looses a property due to delays I will be seeking legal advice on how to proceed as this is utterly unacceptable and unprofessional.

I borrowed some extra money as remortgage my property through private mortgage company who put me to enact I am so happy with whole process first financial company and then enact everything thing went smoothly and they notified me about everything via email on every step I am very happy with their service

Enact were absolutely fantastic with my remortgaging process. They were so kind and forthcoming throughout the process. They answered all questions and pushed for my completion to be on time. Would definitely be using them again. Thank you Enact!!

Fast efficient service

Used Enact as part of free legals remortgage to Santander, can't fault the work they did, everything is handled via a slick and easy to use web portal and any questions I had I could ask via chat portal and someone rang me back promptly with answer. Mortgage completely on day tthey said it would. Would highly recommend.

Re-mortgage of BTL property. I was asked to provide minimum and most relevant documents and information. The whole process was handled by Enact and I was updated when necessary. The smooth and efficient way in which my case was handled was refreshing.

Excellent service from enact - queries were answered promptly and they kept me in the loop of what was happening during my remortgage process. I would definitely use them again and have no hesitation in recommending them!

I've just remortgaged my buy to let many thanks to enact conveyancing for there excellent work. Kept us informed throughout the process the app made it very easy to keep us up to date. They was always someone at the end of the phone to talk to if we had any questions that needed answering.

The service was very fast and efficient and all questions were answered straight away. I felt very confident that there would be a good outcome.

Easy and quick comms.

Initially thought the service was good however it took significantly longer than expected and Enact were slow to update on what info was required, when it was finally completed they never sent any documents which means I am unable to add my partner to the ground rent and service charge accounts. Have attempted to contact several times both via email and phone and they say they will send but never do. This has been going on several months and is getting a bit silly.

Slow and incompetent. Takes ages for them to reply to messages, totally archaic and pretty much every response is a robotic "computer says no"! The delays on their part have cost me about £1200 extra in interest charges and i have no idea how much longer it will take to complete. Same story as most of the other low star reviews. Wouldn't have used them if the lender didn't insist.

I am currently in the process of a remortgage and Enact are the conveyancing solicitors. They've requested a document be sent back to them, which can't be uploaded on their enact tracker portal system because its larger than 5mb apparently. So I've been emailing it as a scanned document attachment. I've emailed it on their email addresses 3 times, only for them to say they can't see the email each time! I was advised today to send by post, but my current mortgage lender will be taking the mortgage payment on 1st June now and its on a standard variable rate, so this failure of systems and incompetence on enact's part, will now incur a cost of almost £1000 to me. I've tried stressing that "I'm going to be paying a huge amount of money to my current mortgage lender, please can you sort out your processes." But it fell on deaf ears. I tried to ask about how I can send a complaints email through, but I prevented from knowing thus and told it will be escalated once my case completes! I have found a complaints email on enact website and have sent a complaint on there. But this is such an incompetent conveyancing team. And its unfair that the cost will fall on me because their technical processes are so poor.

We recently remortgaged our house and the whole process was made so much easier by Enact, especially we could download and upload all the documents online on their portal. we will definitely use them again & also recommend them to our family and friends.

Following from a previous awful review yesterday I was contacted by a Manager, Emma who reassured me that my case was being closely monitored and that they would help it progress. Yet again I received no further updates, messages I sent this morning were ignored so I was forced to speak to someone via the chat desk. I have been chasing Enact for a week for confirmation that they had received my redemption statement, which would enable me to complete on 02/6 (imperative as I, like many others will face a charge of over £300 in interest if I slip onto the SVR). They assured me a request was sent on 19/05 and basically blamed the Co-Op Bank for not sending it. I have spoken to the Co-Op 3 times, who were also not terribly helpful but they have finally confirmed that they have never received a request full stop! This despite Enact assuring me that a request was sent on 19/5 and a chaser request was sent yesterday! They did however confirm they'd had a chaser this morning (although can you call it that if you've never requested one in the first place?!) but that they couldn't do anything about it because Enact had provided no email address to send it to!!! The sheer incompetence of this company is BREATHTAKING and if it's not incompetence then it is deception. Luckily at this point I had already asked Enact for their email address so could provide it and the Co-Op kindly sent it whilst I waited. However, still no response to my messages, chat desk can't confirm they've received it but will 'pass it onto my case manager' (who has still not spoken to us once in over a month of dealing with them). I'm not hopeful that we will be able to complete and I will therefore lose nearly a year's worth of what I'm due to save by moving. If you are remortgaging to save yourself money then seriously do not consider using Enact- the likelihood is you will end up out of pocket, doing most of the work yourself and extremely stressed.