Enact Conveyancing
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Great mix of incompetence and deception!
Following from a previous awful review yesterday I was contacted by a Manager, Emma who reassured me that my case was being closely monitored and that they would help it progress. Yet again I received no further updates, messages I sent this morning were ignored so I was forced to speak to someone via the chat desk. I have been chasing Enact for a week for confirmation that they had received my redemption statement, which would enable me to complete on 02/6 (imperative as I, like many others will face a charge of over £300 in interest if I slip onto the SVR). They assured me a request was sent on 19/05 and basically blamed the Co-Op Bank for not sending it. I have spoken to the Co-Op 3 times, who were also not terribly helpful but they have finally confirmed that they have never received a request full stop! This despite Enact assuring me that a request was sent on 19/5 and a chaser request was sent yesterday! They did however confirm they'd had a chaser this morning (although can you call it that if you've never requested one in the first place?!) but that they couldn't do anything about it because Enact had provided no email address to send it to!!! The sheer incompetence of this company is BREATHTAKING and if it's not incompetence then it is deception. Luckily at this point I had already asked Enact for their email address so could provide it and the Co-Op kindly sent it whilst I waited. However, still no response to my messages, chat desk can't confirm they've received it but will 'pass it onto my case manager' (who has still not spoken to us once in over a month of dealing with them). I'm not hopeful that we will be able to complete and I will therefore lose nearly a year's worth of what I'm due to save by moving. If you are remortgaging to save yourself money then seriously do not consider using Enact- the likelihood is you will end up out of pocket, doing most of the work yourself and extremely stressed.