Enact Conveyancing
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Incompetent and poor systems
I am currently in the process of a remortgage and Enact are the conveyancing solicitors. They've requested a document be sent back to them, which can't be uploaded on their enact tracker portal system because its larger than 5mb apparently. So I've been emailing it as a scanned document attachment. I've emailed it on their email addresses 3 times, only for them to say they can't see the email each time! I was advised today to send by post, but my current mortgage lender will be taking the mortgage payment on 1st June now and its on a standard variable rate, so this failure of systems and incompetence on enact's part, will now incur a cost of almost £1000 to me. I've tried stressing that "I'm going to be paying a huge amount of money to my current mortgage lender, please can you sort out your processes." But it fell on deaf ears. I tried to ask about how I can send a complaints email through, but I prevented from knowing thus and told it will be escalated once my case completes! I have found a complaints email on enact website and have sent a complaint on there. But this is such an incompetent conveyancing team. And its unfair that the cost will fall on me because their technical processes are so poor.