9 months ago
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
9 months ago
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered... See more
Top quality meats & meals with first class service along with great value and speedy delivery. Always cooks to perfection if you follow the instructions……… I always recommend Donald Russell to friends and family.
Disappointed with the chimmichurri sirloin steak. It had a lot of gristle and was uneatable. This is so unusual as the meat pies, diced pork, sausages and burgers are great. Just need to be more careful with what I order in future.
Great food! Meat always lean and tasty. Great company with good service. Delivery always prompt. Very good value for money. Venison is really lovely, as is the lasagne. Chateaubriand is good value too. Would thoroughly recommend this company and will definitely use again and again.
Easy to order, fast delivery & the food is so delicious! I would highly recommend Donald Russell.
Amazing and reliable delivery. May seem abit pricey but top knoch meat. Sausages are the best I have tasted.
The go-to place for fantastic quality sirloin and sandwich steaks. We love the lasagne and basically everything we’ve tried! The marinated chicken skewers and burgers are a must for summertime with some salad. Nowhere else now for steaks!
Excellent. Superb quality. Delivered speedy. Customer service operator are lovely. So helpful
Ordered Chateaubriand which arrived on time with amazing packaging that kept the meat frozen when thawed and cooked was simply delicious highly recommend
Brilliant service and delivery . Products were amazing and good value will definitely be ordering again from you .
Never been disappointed with any product. Great packaging and delivery as promised.
Donald Russell always delivers very high quality meat and I have never had anything but perfect food from them. Always delivered in perfect condition and always quality exceptional. Would highly recommend them.
Great offers, excellent quality & great taste. Easy order & delivery service. No complaints at all.
I can not understand for one moment the recent spate of one start reviews that have been posted. I have ordered several times from DR and have no complaints. Food is of a good quality, the items well packaged and remain frozen. I'll certainly be remaining loyal and I am looking forward to my most recent order arriving next Friday on my chosen date
I have used this firm quite a few times, when I'm expecting visitors I love to give them a treat even if it's only pie and alpine fries (they are to die for) their beefburgers are super on the BBQ, I won't eat any others, the meat is excellent quality and value for money.
Absolutely high quality produce no comparison between supermarket produce and Donald Russell. Fantastic service products delivered well protected and packed with ice. Excellent communication re delivery time. Love the extra bargains recently. Huge thank you.
You can certainly tell the difference between Donald Russell and any other products, much tastier and far better quality
Always good quality. No complaints.
Always quality meat products.
I have been a customer for years and have never been.n disappointed
Always quality. Always delivers promptly. Have been a very satisfied customer for years. Top company. Thanks
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
“My order came today”
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions. The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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