Excellent selection
Excellent selection, quality food!

9 months ago
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
9 months ago
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered... See more
Excellent selection, quality food!
I have always received first class produce from this Company, second to none. Coupled with this first class service, fast, efficient deliveries, excellent customer service.
Never disappointed with the quality of the meat. Steaks are very good, tasty and tender.
Some very good products, some indifferent and a few awful. Delivery and packing usually good. No recycling information on the item packaging.
Great tasting meat , delivered promptly and well packaged. Have ordered multiple times and will keep doing so
Always buy my steaks from Donald Russel. Consistent high quality food.
Very good products and as always very well packaged. Sometimes I find the packs are smaller than I was expecting, which is why I have deducted a star. But I think that's my fault for not looking at the package weights before I buy.
Quality food, super dependable delivery,but some is over packed and Expensive delivery costs and package disposal.
Everything we order is excellent . Meat is succulent and tender , pies are delicious and well seasoned and quiches lovely
absolutely delicious taste , I have used donald russell for a while now and I have only ever had positive experiences.
Donald Russell is a reliable company with good quality meat My only complaint is that I wish that you had all my favourite food on offer at same time which would save me ordering so much!
Ever since I started buying from Donald Russell I have never been disappointed. Sure it’s a bit more expensive than local supermarkets but you get supreme quality meat and it’s definitely worth the extra. I usually bulk buy when they have good offers on. I would highly recommend Donald Russell and I won’t go anywhere else for my meat.
We have ordered from Donald Russell a few times now and have always had great service both for delivery and produce. The burgers are some of the best we have ever had. We’ve had their sausages, bacon, steaks, pre-cooked meals and potato dishes all of which have been outstanding. We highly recommend this company and we will continue to order from them.
Sublime Chateaubriand (x2) - friends were wowed by the quality of the meat, I have reordered for our next supper party.
The delivery arrived on time and everything all completely frozen. The sausages were for a family barbecue, delicious, can’t wait to try the rest of the order
Excellent products as always, backed up by great delivery service and communication
Great product. Good prices - especially on ‘specials’. Excellent customer service.
Fantastic meat as always , the steaks are to die for . Love the peri peri skewers also . Speedy and prompt delivery
Great meat. Quickly delivered. Super value.
5 stars for a 5 star service. DR always supply quality food, delivered promptly in well insulated packaging. Each item is frozen individually with defrost & cooking instructions inside. I personally love their steaks, salmon & seafood. There’s something for everyone, from ready meals, burgers, to full side of salmon & chateaubriand & wagyu beef. Highly recommended.
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
“My order came today”
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions. The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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