Donald Russell
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FEDEX-What a shambolic mess
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered to BEFORE they decided to change courier to FEDEX. I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( when customer services at DR close) they said it would now be Wednesday. On the Wednesday two differing emails for FEDEX saying two different times for delivery, HOWEVER, no delivery…finally arrived defrosted on the THURSDAY. I could see from the tracking that it left on the Monday so this was now virtually 4 days in transit. Complained and was offered a priority Friday morning delivery of new goods, once again FEDEX SENT TWO DIFFERING TIMES but their priority means before 12pm, however it arrived after 3pm!! Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they offered me for all the inconvenience is only a credit that I have to spend with them rather than a refund. Cut your losses DR and get out of using FEDEX or your customers may walk away.