What a great Company
What a great Company you can tell from the quality of the product what pride they have in all their products Great care is taken in packaging of your order Fantastic value for money

9 months ago
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
9 months ago
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered... See more
What a great Company you can tell from the quality of the product what pride they have in all their products Great care is taken in packaging of your order Fantastic value for money
Quality is generally good. Bought sea bass recently but not again as expensive. My main gripe is the numerous emails and brochures by post which can be a bit annoying. Like other reviewers I only order when necessary to get free delivery. I’m also very disappointed they no longer offer their delicious rosti potatoes as I’m not a great fan of the alpine fries.
I have only had one special offer through being advised by an acquaintance. It was a mixed assortment costing £50 with free postage and I would not buy sausage rolls or sausages again. I wish there was a way of just buying steaks or mince but the special offers in my numerous emails state numbers are limited. As I am getting up to 3 emails a day with such special offers I am now going to unsubscribe.
Great quality meat and a great selection to choose from. It's the sausages and burgers we order (normally when they are on offer!) so can't comment on the quality of the ready meals. Easy ordering process and the website is easy to negotiate. Orders are received well packaged. Receive regular delivery updates.
Services level is always good for changes and updates on orders. The food is the absolute best, loved almost everything we've tried and the quality of the produce, animal welfare makes the price actually good value.
Too many choices So our first order gave us a discount on the already great offers.. Arrived on time and packed to last!! Just started to try and the steak burgers have delivered… more to try and can’t wait !! Quality on demand 👍
HAVING USED THEM FOR YEARS, THEIR QUALITY IS SUPERB, AND DELIVERY TIMELY. ONLY ONE TIME, YEARS AGO, WERE WE DISSATISFIED WITH THE CUT OF SOME MEAT ORDERED, (our ignorance) AND THEIR RESPONSE WAS FULL AND GENEROUS. WE HAVE EXPLORED THEIR RANGE OF GOODS, INCLUDING MEAT AND FISH, PLUS SOME DESSERT AND SEASONAL ITEMS, AND ALL ARE FRESH AND IN PEAK CONDITION. UNTIL RECENTLY, THEY CARRIED THE ROYAL WARRANT, AND WE ALWAYS CONSIDERED THAT WELL DESERVED.
Good quality food even if some things are a bit pricey. Delivery charge sometimes a problem so tend to order more than necessary to bring it to minimum value for free delivery. Easy to order and can normally have it delivered within a few days of ordering and on a day of my choice. The only negative comment is that the delivery company used are not doing their job as for the last 2 orders they haven't rung the bell or knocked and left the parcel at the back of the house and no card saying it's there and this last time it was left in the full sun until we realized it was there even though there was someone in the house when it was delivered
Excellent quality - very good offers. The steaks are the best so juicy and tender. Can be expensive - you have to shop the offers. We have been totally satisfied with everything we have bought - would highly recommend.
Absolutely brilliant as always.
Very prompt delivery and great product,thanks
Amazing meat and dishes. We love the fillet burgers, and battered fish. Everything we have ordered has been really good quality. I love looking at the special offers and then ordering a big batch for the month, it all gets delivered frozen, plus delivery is free for orders over £50.00. We buy very little meat from the supermarkets now. No more waste, as we take it out of the freezer the day before we need it. No more looking at a date in the fridge and realising it's gone past the use-by date.
Excellent produce a bit expensive but good quality beef the steak could be slightly bigger but all in all great quality meat and the ready meals are delicious
The DR products are good quality, but also sold at a higher price. Locally sourced meats are usually 40% - 50% cheaper for the same quality.
I ordered from Donald Russell after my daughter recommended them to me. I’m so glad I tried them, the quality of the products are top class. I have bought both raw meat products and ready prepared chef’s meals and have only good things to say. I thought the price might be inhibiting for me as a pensioner, but taking into account quality, convenience and enjoyment of the food, the price is not a problem. You get what you pay for, top quality product at a reasonable price.
Always a great experience with produce purchased from Donald Russell whatever we order.
Great service, delivery and food quality as always
DR has never let me down either in delivery or quality of their products. Being a single man, I appreciate my orders will not be that frequent, maybe once a month but being able to get quality frozen meats is a real plus for me. Keep up the great work and ethics.
Delivery on time very well packed and the meat is top class need I say more. Ok it's pricey but worth it
Fantastic quality
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
“My order came today”
“Still waiting on a response and it’s been nearly 3 weeks since my email”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions. The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.