Good range of products in the bundle
Good range of products in the offer,ideal sized portions for us

9 months ago
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
9 months ago
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered... See more
Good range of products in the offer,ideal sized portions for us
Good caring Company to deal with have tried many products not one can I find fault with for value and taste always on time with the time stated well packed recommend to give it a try well worth it
Outstanding butcher & customer service
Steak always excellent and love their ready meals especially the lasagne which if you add extra veg feeds two. Found the dauphinois needs to thawed before cooking as from frozen the potatoes are still hard.
Everything came on day requested, well packaged and fully frozen. All meats and fish were of a very high quality and tasted delicious. Very well priced and always lots of deals to be had.
We have been customers of Donald Russell for a few years and shall continue to source our meat products from them because their standards are so high. Deliveries are accomplished in excellent containers which ensure the contents are kept at top quality. On very few occasions we have had reason to contact them. Their rapid reaction to our concerns have always been exemplary and always to our complete satisfaction. Long may it continue. In particular, their duck legs are a favourite of ours.
Great value and dependable quality. Good delivery service.been using Russell’s for a few years and will continue to do so.
The quality of the products is extremely high. Delivery and packaging excellent (love making smoke with the dry ice in the sink!). As a chef I'm used to using high quality ingredients and am not surprised that Donald Russell is so successful. I try to go for the special offers to save a little money, but the small extra expense, compared to supermarkets, is worth it.
Efficient prompt service, and extremely well packed.
Offers give great value on great products
Excellent service as usual . Excellent quality products, .
easy to use website. order always arrives on time. beautifully packed. excellent quality meat.reasonably priced.
Excellent service and food staff all very helpful
Always delivered on time . A bit expensive but don’t mind that as the quality of the food is suberb . Have some excellent offers . Highly recommended
Good quality, good service
Donald Russell has provided me with a wide range of good quality food products for over ten years. Most recently I purchased a selection of ready meals, similar to those I have purchased before, that were very tasty and easy to cook. When I don't feel like preparing food for myself, I can rely on them to save me the effort.
All the items i have bought from DR have always been top quality please keep the standard up
Beautiful delicious food Always tastes amazing Will continue to buy my food here Donald Russell is the best
Excellent service from ordering to delivery.
Donald Russell always supplies top quality food and service. Not much more to say really.
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
“My order came today”
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions. The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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