9 months ago
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
9 months ago
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered... See more
I have been buying from Donald Russell for some years now and not had a bad experience. I am amazed at the single stars and complaints quite frankly and wonder if they're plants from other sites since they mention them.
Great deals and produce is good quality and always tasty and offers they have on are always value for money.
Great fillet steak, salmon and pies.
I bought the wagu burgers and was so disappointed as they were sooo fatty not at all like the delicious one we got from Aldi. But the lamb koftas were very tasty so we enjoyed those. We have had curry in the past and was pleasantly pleased with the amount of chicken in them. So a mixed review depending on what you buy!
Great products, great prices, guaranteed delivery.
Just read some reviews about DR,I'm astonished at the negative ones, like many others have used this company for years and I have more fingers on one hand than complaints, the food we buy is of excellent quality, the staff are very friendly and helpful, so don't be put off give them a try and judge them yourself.
Excellent meat selections. Well packaged and labelled. Occasional offers are worth pursuing.
I have used Donald Russell for many years. Only once was the meat not satisfactory and it was dealt with very quickly. All other meat, meals etc have been perfect , well packed and delivered on time. I would readily recommend them.
Quality meat
Quality meats delivered promptly and providing a fantastic variety for our freezer. We particularly love the lamb koftas, sausage rolls and lorne sausage. We were looking for great products and have found them with Donald Russell.
The offers are good value, the ordering procedure is simple and importantantly the delivery is on time and the goods in excellent condition. The chateaubriand is very good value for money I will certainly continue to use Donald Russell
Top quality food and delivery on time straight into the freezer.
Great quality steaks, burgers, sausages etc. A little expensive but some great offers.
Generally good quality products including steaks, black pudding, sausage rolls, alpine fries, scampi & jumbo fish fingers . Scrawny lamb chops / racks & expensive chicken.
Ordered a pack for my housebound parents. I was given regular texts and emails re the delivery The pack arrived all packed in dry ice The quality of the sausages were excellent and very tasty The products were packed in the right sizes for my parents I would deffo use you again
I’ve been using Donald Russell for years. It is consistently excellent and the customer service is the best.
Excellent products, often at attractively reduced prices. Swift delivery and good communication. Highly recommended.
Beef strips are always a winner in our house, quick and easy for stir fry’s. The beef is tender and smooth to cut. Packaging is brilliant, everything stays frozen.
Meat arrived well packed and on time. The sausages and burgers were very tasty and the piri piri skewers were delicious.
Excellent quality steaks and burgers. Cannot fault the succulent produce. Delivered at the time. Keep recommending them to friends and family.
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
“My order came today”
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions. The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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