DLG LEGAL SERVICES LIMITED

UPDATE: I didn't think it was possible for DLG's 'service' to get any worse - how wrong was I ?!!! Since leaving my original review (and receiving a generic platitude in response) everything has plummeted downhill. Despite their protestations, they simply don't care about their customers - oh wait, they're not actually their customers, we are the poor unsuspecting victims who are customers of insurance companies. Whilst none of us want to have to buy insurance, sadly, doing so is a necessity - and when we need to make a claim, it's because we need help, no more stress! I would STRONGLY SUGGEST BEFORE TAKING OUT INSURANCE, CHECK WHO THE COMPANY USES for legal assistance (in my case it was Direct Line) and if it's DLG - CHOOSE ANOTHER COMPANY. The pain isn't worth saving a few quid for! DLG have been 'dealing' with my personal injury claim since July 2020. It's currently the end of February 2025 and it still hasn't been resolved! The first case handler they appointed couldn't spell and knew nothing about correct grammar. The second disappeared without explanation and I found myself with a third. All three have something in common: They fail to respond to emails in a timely manner. They repeatedly send letters with typos in them. They fail to read correspondence properly and their responses are therefore inaccurate. They repeatedly ask questions I've already supplied the answers to. The whole experience has been terminally frustrating and very stressful. I actually don't believe they are acting in my best interests but their bill to the court is going to be approximately double my eventual payout! DLG is the legal arm of Direct Line Group and as a result of this appalling experience, I have taken my business away from Direct Line, after being a loyal customer for some 30 years. I made a formal complaint and got a paltry offer of compensation - I suppose what one might expect when a company investigates itself - so I will be taking my case to the Ombudsman.

Deon Basson dealt with my claim it did quite a while as these cases can drag on but I would like to thank him for all of his hard work and desire to get the settlement fighter that was best suitable for me. I appreciate his advice and expertise on the matter and I would say he is an absolute credit to your company.

DLG Avoid do not use this company for over a year now ,I’ve been trying to do my claim for my car crash and loss of earnings with the other party claiming full responsibility for the accident I was passed to 3 to 4 different people and every time the paperwork disappeared on my last attempt I was asked to hand the paperwork to them again which I did and they lost it. And I have not received a penny of my claim and made it feel like I was a criminal. With this, I have all the evidence to back up my claim. And did not receive a penny.

CLE Janet Blakeley was very knowledgeable, efficient and helpful throughout supporting a successful claim when my daughter sustained serious spinal injuries in a road traffic collision. All communications were prompt and informative. Excellent professinal service. Thank you.

Laura was professional taking time to understand and document my issue efficiently.She gave me a feeling of confidence that my case will be treated thoroughly.

The only reason I am leaving this review is purely based on service from Maninder. She is honestly an asset to DLG. She took over my case and kept in communication with me at all times. Anytime I reached out she got back to me. She was professional and compassionate. As a regional manager in retail I understand how important customer service is and I was super impressed with Maninder. I am not one to leave reviews unless they are deserved. Maninder definitely knows her job well and needs to be recognised by DLG. Thank you Maninder for all your support. Sana

DLG managed my insurance claim after a car accident, as soon as I was referred to them I had a phone call with my solicitor Claire Hornshaw. Claire was fantastic from start to finish, she answered any questions I had, kept me updated on the progress of the claim and arranged medical appointments as needed. I would highly recommend.

Following a car accident DLG managed my insurance claim. The whole legal process seemed to take forever, and was passed through the hands of several different claims handlers in DLG until the solicitor Lucy Flynn took over my case. As soon as Lucy took over my case, things started happening. She kept me updated on progress, organised medical specialists appointments as required and made things happen. I am very grateful to Lucy Flynn for her help and her stringent management of my case, which she resolved in a timely manner.

Total disgrace DLG claim handlers lie all the time Total unproffesional company Look at the response A team leader contacted you. Dont believe a word from this disgracful company Total racist company against asians Indirect discrimatiion

Was confused with a Personal Injury Claim I had made as was given two reference numbers. All resolved by Fleur who was extremely helpful.

Very polite and helpful would recommend to help me in future assistance

Very clear speaking , very cain, and serious company 👏

Very prompt and efficient service. Kept informed at all stages. Would highly recommend

DLG recently helped me with a personal injury claim and what can i say from start to finish they have been nothing but professional. Claire Hornshaw was dealing with my claim she kept me updated regularly without me having to chase her. Claire advised me and was very patient when i sometimes struggled to understand the legal terms.

I had a good experience with DLG going through the process of establishing liabilit fo a car accident that wasn't my fault. My handler, Jo Booth was fantastic. She handled my case extremely professionally and kept me up to date with developments as it progressed. I really felt like I had a personal contact to communicate with which I really valued.

My Claims Handler, Siobhan, has been very supportive all the way through a difficult claim. The other side have been shocking and she has always done her best to help me. She has been available to speak to whenever I have needed to be updated on my claim and has always been kind and sympathetic.

Dalize has been a great help chasing up on all queries for me. Making sure I am comfortable with the process and given any updates as and when they come through

The Colleague Michael who looked after my case was very good overall , very helpful and communicated on regular bases I would recommend DLG as trusted company to look after your claims and have your best interests at heart

Am so happy with the service that I have received to today everything was expected correctly.

Scott was very helpful on my call today .