DLG LEGAL SERVICES LIMITED

My case took almost three years to complete, partly as a result of the intransigence of the third party and changes in the claim handlers at DLG. However, as soon as Ruchi Fowle took over my claim, things started to move much more quickly, and I credit this to her persistence and professionalism. She kept chasing the other party’s insurance company, kept me updated by phone and e-mail, and she brought the claim to a successful conclusion. I cannot praise her highly enough.

Dlg legal are very helpfull very understanding , give you good legal advice and help ,

DLG was recommended by my insurance company and I am satisfied with their services. Amy Williamson handled my claim at the end as DLG was preparing for court proceedings but it was settled quickly before. Thank you Amy for your help.

Going through the details of my accident made me feel anxious, my contact had empathy and understanding.

Ben was fantastic, made life very simple for me, a credit to the team at DLG, give him a raise!! Such a sound guy

Very helpful and supportive in helping us claim following a no-fault car accident

Best people to help with everything

Great call and great advise and customer service

It was a good experience. Laura explained things very clearly and was very pleasant to deal with. Thank you for your understanding too.

I wrote a review and they said someone will be in touch but no one has. The continue to ignor all my emails I sent them an email last month then followed up on it and still radio silent. I honestly wish my insurance company never referred me to them I should have looked at the Google reviews or reviews here first.

Some members of staff in this company such Lyndsy in the payment collection collection team and Joshua in the call the call centre are amazing at their job and so helpful would definitely recommend this company

Absolute joke of a company. I had a car accident 2 1/2 years ago, ( other driver accepted full liability ) claim still not been settled. Had three different case handlers now , and no one seems to get back to you , or offer any updates or information . Now been threatened with the 3 year time limit might expire and the case be closed !! Due to their lack of response time .... Uploaded all documentation they have asked for ,, on several occasions now ( somehow they go missing ?!) Uploaded All Medical Records / Medical Reports , time off work to attend appointments ,,, Final settlement offer , has been worked out and calculated , , but i doubt they will submit it to the third party insurance ,,, for settlement. I AM the victim and the injured party and has caused inconvenience and stress , and now it doesn't look like it will resolved at all . !! No compensation at all, might be the outcome ..!! makes me feel like im a criminal !!! Churchill will be getting a phonecall from me ,, ( as DLG act on their behalf legally ) mentioning every case handler my name and their incompetence to sort this ,,, and a formal complaint being made , Absolutey nightmare , from the start ,,, I will be taking this further

Kerry was very helpful and very polite and made me feel at ease

Professional service very patient with delays and able to complete interview in record time.

It was very helpful excellent customer service. I’m happy good respond

The agent on the phone made it easy to speak to her and explain everything

I would never recommend this group. I had an accident in 3 1/2 years ago, my claim has just been settled. I know it takes a long time but a lot of the delay was due to DLG Legal services. My portal had faults so I couldn't upload information/documents to them ever. I had to rely on sending communication and documentation directly to my case handler, which were ignored or took an eternity to answer. They did nothing to fix this even when I asked them to. I had over 5 different case handlers. E mails were ignored. Essential documentation was mislaid by DLG which affected my final payout. I even resent it to them but they did not send it to the other side. It reached a point where a complaint was placed against on case handler.

I recently had an interview regarding my personal injury claim conducted by Faisal Iqbal, and I was very impressed with how it was handled. Faisal was not only professional and knowledgeable, but also made me feel comfortable and heard throughout the entire interview. Overall, it was a very positive experience and I truly appreciated the support I received.

I had an accident back in 2022 and this firm have finally completed all the negotiations with the other party. Claire Hornshaw was incharge of my file and did a brilliant job. Thank you

I am so grateful to DLG for providing such a wonderfully professional and supportive service to me following a car accident some years ago now. They provided me with the excellent legal representation of Lucy Flynn who advised me and guided me through the myriad processes of collecting medical evidence to support my claim. She was at all times accessible, made me feel listened to and valued my feelings. She humanised a process which had mostly felt like I was just a job rather than a person. She consistently took the time to clarify the pros and cons of each stage of the process and her caring support throughout was invaluable to me. I cannot stress enough how important it was to me to have a person who I could always contact, always followed through on anything agreed in our discussions, never made me feel a nuisance, always explained why each stage of the process was necessary and constantly encouraged me with her upbeat yet always professional and well-considered advice. An enormous thank you!