DLG LEGAL SERVICES LIMITED

Kept updated throughout a very long process by Jo explained what was happening stage by stage very pleased with the outcome. Thank You.

Emran Ali phoned me & introduced himself explained who he was who he worked for & procedures we would need go through. I would like to say I have had absolutely no problems with Emran & I would like to thank him for all that he has done for me . From Mr I Wood

Everything about them is top notch, I am happy .

The representative of the company that called me explained everything clearly and made sure that I understood everything. He was very patient with me when asking difficult but necessary questions

Very helpful thank you

My experience with dlg was great the customer service is fantastic always replies back to email or gives you call back. Gives you all information you need if any problem always happy to help will use again if needed in the future

This rating is solely for the experience I have had with Maninder. She was excellent in resolving my claim which at some points prior to her involvement I thought would never be completed. She was extremely helpful and guided me through each stage as it was a complex issue. Without her attention to detail and her desire to go the extra mile I have doubts that there would have ever been closure. Maninder has finally put an end to what has been an extremely difficult experience. Thank you Maninder.

After my accident I was passed onto DLG, to a solicitor called Craig Baker. This guy was incredibly professional and thorough, making sure the medical report was sufficient after several errors made by the doctor. He was consistent, good communication and brought me a great result. I highly recommend Craig Baker he's a professional. Thank you Craig. Ameer Musa

I found Scot very helpful , explaining everything very well. Very nice telephone manner.

At the start it seemed like a long process with no updates not knowing what’s going on But with Jo booth everything was done very sharply Getting regular updates and the aftercare aswell is amazing

Friendly, knowledgeable and informative. Nice to speak to be guided through the initial questionnaire process by someone who knows what they’re talking about.

I was hit by a van who admitted from day 1 they fell asleep at the wheel. It took DLG almost 2 years of slow or no responses to my emails, bad or lacking legal advice to get me £90 in compensation, after I had paid my own UK medical insurance with the compensation they badly negotiated. I received a response from their complaints department acknowledging sub standard service and a £50 cheque for my troubles. Avoid this provider like the plague. Awful.

Wow, Fleur, what an absolute credit to DLG Legal Services Limited. I don't think I have had a conversation with a person that has been so funny! Five Stars to Fleur! 🙂

DLG Legal Services Ltd have been superb from the start. They effectively communicated with us immediately at the start of using their services, were prompt with responding to any correspondence we sent and kept us reliably informed at all times. We would recommend their services.

Where do I start with Janet? She is by far the most genuine, honest, and communicative professional I've had the pleasure of working with. Throughout a process that I found overwhelming, Janet was there every step of the way, offering unwavering support. No request was too much, and her responses were always prompt—even outside of regular hours. My process spanned over five years, and Janet consistently went above and beyond. Her exceptional communication was clear, concise, and always tailored to my needs. I cannot praise her enough. She is a true credit to DLG. Thank you, Janet!

Really friendly really made me feel at ease

I am now on my 5th handler, after a car accident which was the fault of a lorry driver. It is approaching the 3 year deadline, and after requesting a call 3 times now, I have an email stating I need to pay out 4K ahead of settlement. I am already out of pocket due to having to buy a new car. DO NOT RECOMMEND. What a mess.

I have used DLG for my personal claim after a road collision and Irfan has been magical. He managed to get me more than I was expecting and he was explaining to me all the steps as I never had to do a claim before. He kept in contact with me and update me all the time. My claim was two years and he was always honest and reliable. I 100% recommend.

If i could put zero rating I would. Briefly: I was run into (head on) whilst parked up in December 2022. I suffered whiplash, diagnosed by the hospital. Churchill insurance referred me to DLG to handle the claim. The third party obviously admitted liability. DLG sent me to a doctor (Feb 20230) whose report confirmed whiplash using the words "exceptional" when rating the degree of severity and recovery. Over the two years I have had two handlers, monthly updates are promised, rubbish. Churchill insurance compensated me after I complained to them as a apology (6 month ago) but still no better. The third party insurance even claimed the medical report was not done by a reputable doctor?. I emailed DLG last month explaining how all this was causing my anxiety and stress but still no response. This is why I am writing this review to explain to someone how I feel and to maybe help DLG (because obviously they read reviews ?) recognise how their lack of attention effects people. I am again going to mail DLG and Churchill, then the Ombusdsman. I am unable to receive calls today. I have emailed the handler stating email as a preference. Also can they send attachments in a normal format which can be opened without extra software.

Diane has been amazing. She was professional and honest, she helped me understand the legal terminology and process. There were times that I was thinking of quitting the case but Diane’s professional advice and guidance helped me carry on. When taking on a legal battle, it is very challenging for you and you need a professional on your side. In Diane, I had not only a professional lawyer but I felt I also had a a person I could trust deeply, that I could talk to and who listened to me. She had patience, kindness, knowledge, experience and integrity. Without her, I would not have won my case. Thank you Diane Robertshaw