Test Review 2025-06-29T00:51:44.057Z
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DJI
Reviews 61•
2.4
Electronics2.4
Poor
61 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
2.4
Poor
61 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DJI has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
DJI ACTION 5 PRO
Just to let you know: the DJI Action 5 Pro is NOT truly waterproof as advertised. I bought mine in Brazil through a reseller, I used 1 time it under the claimed limits (under 20 m, no drops, no misuse). Still, it got water damage because of a factory sealing defect ,confirmed by the official DJI service. Now It's charging me 261 Euros for the repare it! Even with warranty!!!! It's UNBELIEVABLE Be careful what you trust when they claim “waterproof” if you buy outside your region, you’re basically left alone when things go wrong. HORRIBLE SERVICE!!!
Dji products are good! Dji Mimo app is shit!
I like Dji! Is a good company,quality stuff but 1 thing i hate the most. I would like to buy gimbel for phone but I’m stopped because i have to use that Dji Mimo so i can use all the features of the gimbel.. In that app i can not film HDR with the phone, i don’t have control over the mic’s ,focus etc.. what is the point of forcing us to use that app if is that bad? You can improve it or let us to use whatever filming apps we want for our phones.So simple.
DJI Power 1000 con
I recently purchased the DJI Power 1000 Solar Panel & Car Power Combo items list includes the below items as listed on there website (Additionally includes one 120W Solar Panel, one Car Power Outlet to SDC Power Cable (12V/24V), one DJI Power Solar Panel Adapter Module (MPPT) and one DJI Power 1000 Protective Storage Bag to recharge the DjI Power series via car charger or solar power.) After purchasing I received an email of the items purchased and included in the deal for £799 and noticed that the one DJI Power Solar Panel Adapter Module (MPPT) was not listed on the break down after speaking with customer service they informed me that even though it is listed as INCLUDED on there website as part of the deal this item apparently is not included and expect me to purchase this in addition you can not sell a customer a item and change what items are included after purchase !!!! Please avoid being scammed with this currant deal if I do not receive the listen item as stated on there website as park of the deal I will be sending all items back and buying a eco flow power station instead
Company details
Information provided by various external sources
DJI - The World Leader in Camera Drones/Quadcopters for Aerial Photography
Contact info
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Website
dji.comPeople also looked at
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All reviews
61 total • Write a review
Showing 21 - 30 of 57 reviews
MD
We needed an "our fault" repair on our…
We needed an "our fault" repair on our DJI mini 4. The support and repair were faultless. On time, good communication and great delivery. Thanks to Leroy who was on the ball. Great experience.
Date of experience: June 10, 2025
FK
Terrible experience with DJI
Terrible experience with DJI. I ordered a drone on May 28 with a promised delivery of 2–4 days, but by June 9, nothing arrived. I called customer service and spoke with a supervisor after waiting 45 minutes—she was no help and told me to wait another 4 business days. I canceled the order after 12 days. I missed giving it as a birthday gift for my cousin. No clear info, poor support, and a complete mess. Very disappointed.
Date of experience: June 9, 2025
DB
I was led to believe this was a trustworthy company
I was led to believe that this company was well-established and trustworthy. I bought a new DJI 4 K multi-pack drone from Amazon for my grandson, and he was absolutely delighted. As I am a pensioner, £375.00 is a lot of money for me on a pension. So I looked at the guarantee and found there is not one, only a return under certain conditions. So I thought I would protect the item by buying the 1-year care service in case of damage. Going on the downloaded app it just seems to run you around in circles in most cases, the DJI Mini 4K Fly More Combo, Drone is not listed or mentioned they give you a limited time to apply for the care service for £37.00 per year but there is no way of setting the service up, because I think for this drone, it's not available. I am 80 years old I find this type of service despicable. My advice would be to ignore the hype about this company's product because, without aftercare, it's useless. If anyone else has experienced the same, contact me so we can hopefully do something about this awful service Regards Debbie
Date of experience: June 7, 2025
W
Walter
US
Slechte batterij
Ik heb recent een van hun recente producten aangekocht, nl de Gimbal Osmo Mobile 7P. Bij het uitpakken was er geen probleem. Toen ik echter het toestel wou opstarten kreeg ik geen reactie, het zou nochtans volledig opgeladen toekomen. Toen ik probeerde om het toestel op te laden kreeg ik een rode flikkerende batterij indicatie ne wou het niet opstarten. Terug naar de verkoper (coolblue) en kreeg de volgende dag een nieuw toestel toegestuurd. Dit toestel wou wel opstarten en ik kon al de connecties uitvoeren. Echter na ongeveer een uur krijg ik de melding batterij op 20%. Opnieuw probeer ik op te laden en opnieuw krijg ik de indicatie voor een falende batterij. Alles terug naar verkoper en geld terug gevraagd zonder problemen. Blijkbaar is er een probleem bij de kwaliteitscontrole van de batterij.
Date of experience: June 6, 2025
CK
🚨 CLIENTE FIDÈLE MAIS DÉÇUE
🚨 CLIENTE FIDÈLE, MAIS DÉÇUE PAR LE SAV DJI 😡 Je suis une utilisatrice régulière de vos produits, mais aujourd’hui je dois témoigner publiquement de ma déception : j’ai retourné un appareil sous garantie, avec toutes les preuves d’envoi (photos, récépissé du transporteur…), et DJI prétend avoir reçu un colis vide… Résultat ? AUCUN REMBOURSEMENT, AUCUN PRODUIT, AUCUN SOUTIEN. Je perds du matériel, du temps et des opportunités professionnelles, et votre service après-vente refuse toute responsabilité. C’est ça, l’expérience client DJI ?
Date of experience: June 5, 2025
P
Pete
US
great service
I wish I could give more stars, these drones are a lot more granted, but they are seriously good quality and the best to fly. After two days though I raised mine up to roof level, then lost all control and it flew off never to be seen again. Landed in a train track in the end so I knew where it was thanks to their great tracking features but simply couldn't get to it, I contacted DJI, they were brilliant, they saw from the flight data I was not at fault and within a few days I had a completely free of charge replacement sent to me, even the carriage from the Netherlands was only just over a day. I love the quality, one day flight times will be better but can't say enough good things about their customer service. Thank you DJI
Date of experience: June 5, 2025
A
Arres
US
The worst customer service I have ever had
My experience purchasing the DJI O4 4 Pro turned into a logistical and customer service nightmare. I ordered the product directly from the official DJI website, expecting a seamless transaction, but unfortunately, I was met with immense disappointment. The main issue arose during the delivery phase. The DHL courier, instead of safely handing over the package, simply left it in front of my house—or, in the worst-case scenario, it might have even been stolen. This is absolutely unacceptable, especially for such valuable equipment. The lack of proper package security and the neglect of delivery procedures represent a serious failing on the carrier's part. What's worse, the response to the problem from both DJI and DHL was far from satisfactory. I immediately reported the missing package to DJI support, but I was simply "fobbed off." A month-long unresolved investigation has yielded no results. My requests for the product to be resent were met with refusal. This situation is a true failure in managing claims and customer support. Patience has its limits, and a month of waiting for any concrete information or action is frustrating and stressful.
Date of experience: June 3, 2025
AK
Support is great
I still use my Mavic 2 Pro since its release, the batteries got worn out, swollen (they were 4 years old), I could not buy a new ones anywhere, so I tried support and they have sent me 3 brand new for free! So great experience with support!
Date of experience: June 3, 2025
RD
DJI refuses to unbind pre-owned Mini 3 Pro – despite legal purchase and repair
Hello everyone, I’d like to share my disappointing experience with DJI in the hopes that it helps others avoid the same problem and maybe pushes DJI to change its rigid policies. I recently bought a second-hand DJI Mini 3 Pro in heavily damaged condition. I legally purchased the drone and invested significant time and money to repair it. After successfully fixing it, I tried to connect it to my DJI account — only to discover that the drone is still bound to the previous owner's account. Unfortunately, I don’t know the previous owner, and the seller is no longer responding to my messages. I’ve provided DJI with this information and even offered to sign an ownership declaration. I’m willing to take full responsibility and even speak directly with the original owner if they ever reach out. Yet DJI Support refuses to unbind the drone unless the original owner gives permission, even though they have not responded to DJI’s own contact attempts either. This policy effectively penalises honest buyers and renders second-hand DJI drones nearly unusable. It feels less like a security measure and more like a way to discourage second-hand purchases and push people toward buying new drones. If DJI truly cared about users and ownership integrity, they would implement a fairer and flexible verification process, especially when the previous owner is unreachable. If you’re considering buying a used DJI drone, be extremely cautious. You may end up with a device you cannot use, no matter how legitimate your ownership is. DJI, I hope you reconsider your approach. You're making it harder for people to trust your brand. Best regards, Rossen
Date of experience: June 3, 2025
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