Test Review 2025-06-29T00:51:44.057Z
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Claimed profile
DJI
Reviews 61•
2.4
Electronics2.4
Poor
61 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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2.4
Poor
61 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DJI has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
DJI ACTION 5 PRO
Just to let you know: the DJI Action 5 Pro is NOT truly waterproof as advertised. I bought mine in Brazil through a reseller, I used 1 time it under the claimed limits (under 20 m, no drops, no misuse). Still, it got water damage because of a factory sealing defect ,confirmed by the official DJI service. Now It's charging me 261 Euros for the repare it! Even with warranty!!!! It's UNBELIEVABLE Be careful what you trust when they claim “waterproof” if you buy outside your region, you’re basically left alone when things go wrong. HORRIBLE SERVICE!!!
Dji products are good! Dji Mimo app is shit!
I like Dji! Is a good company,quality stuff but 1 thing i hate the most. I would like to buy gimbel for phone but I’m stopped because i have to use that Dji Mimo so i can use all the features of the gimbel.. In that app i can not film HDR with the phone, i don’t have control over the mic’s ,focus etc.. what is the point of forcing us to use that app if is that bad? You can improve it or let us to use whatever filming apps we want for our phones.So simple.
DJI Power 1000 con
I recently purchased the DJI Power 1000 Solar Panel & Car Power Combo items list includes the below items as listed on there website (Additionally includes one 120W Solar Panel, one Car Power Outlet to SDC Power Cable (12V/24V), one DJI Power Solar Panel Adapter Module (MPPT) and one DJI Power 1000 Protective Storage Bag to recharge the DjI Power series via car charger or solar power.) After purchasing I received an email of the items purchased and included in the deal for £799 and noticed that the one DJI Power Solar Panel Adapter Module (MPPT) was not listed on the break down after speaking with customer service they informed me that even though it is listed as INCLUDED on there website as part of the deal this item apparently is not included and expect me to purchase this in addition you can not sell a customer a item and change what items are included after purchase !!!! Please avoid being scammed with this currant deal if I do not receive the listen item as stated on there website as park of the deal I will be sending all items back and buying a eco flow power station instead
Company details
Information provided by various external sources
DJI - The World Leader in Camera Drones/Quadcopters for Aerial Photography
Contact info
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Website
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All reviews
61 total • Write a review
Showing 11 - 20 of 57 reviews
SV
Top-Quality Drones & Excellent Customer Service
I use DJI drones a lot for my business and they’ve always delivered pro-level results. When I had an issue with my Mini 4 Pro, DJI replaced it free of charge instead of just repairing it — brilliant customer service. Reliable, high-quality gear I can trust every time.
Date of experience: June 18, 2025
GR
servizio assistenza impeccabile
non posso che elogiare il servizio assistenza su un drone mini 4 pro per la tempestività e la qualità dell'intervento ad un costo irrisorio. Drone spedito per l'assistenza dall'Italia in Francia
Date of experience: June 17, 2025
D
DF
US
Good devices. HORRIBLE SOFTWARE
I've been with DJI since the Spark and owned three drones, all well maintained. My Mavic 2 Zoom was perfect—until a firmware update ruined it. After that, I couldn't fly more than 100m without signal loss, even in open countryside. Forums showed many had the same issue. The only workaround: force it onto 2.4GHz manually, every time. Eventually, I sold it out of frustration. Years later, I got the Mini 3 Pro—same story. After months of not flying, one "necessary update" wrecked the signal again. My RC-N1 controller even overheated and died after that update. Had to buy a new one. Conclusion: updates should improve things, not brick your gear. DJI doesn’t even let you downgrade. Save your money—your drone will probably work great for a year, then turn into an expensive paperweight. Not buying from them anymore PS: don't waste time with support if you don't have dji care refresh, they don't care.
Date of experience: June 16, 2025
RB
Totally disgusted with dji support
Totally disgusted with dji support, after receiving a new remote because of fault they are refusing to unbind and i cannot fly and won’t answer me total rip off
Date of experience: June 12, 2025
K
Kevin
US
Terrible customer support
In April 2025, I lost my DJI Mini 3 while flying in a high-altitude area. The loss wasn’t my fault—the controller and drone suddenly disconnected without warning. Despite the lack of flight data, DJI concluded that I was at fault. Under the one-year warranty, I should have been eligible for a free replacement. However, DJI unilaterally made the decision without any transparency, effectively acting as both judge and party. In the end, I was required to use the DJI Care Refresh service and pay $169 USD to receive a replacement DJI Mini 3. Truly disappointing.
Date of experience: June 12, 2025
S
S
US
0/5 CUSTOMER SERVICE. AVOID AVOID AVOID!!
I would give 0/5 for DJI’s customer service. I’m deeply disappointed with this brand. I believed they could compete with established camera brands in the industry, but that’s clearly not the case. Everyone should be cautious when dealing with DJI OSMO POCKET 3. This is our second purchase with warehouse malfunction issues. The first purchase we were able to return it. Here’s what happened in my 2nd purchase: "I activated my DJI on May 6th but didn’t use it until May 13th while preparing for a trip. The gimbal got stuck and wouldn’t move, even after multiple attempts. This issue occurred within the first week of activation (SHORTEN AS NOT ENOUGH CHARACTERS) Being cautious, we decided not to take the DJI on our trip. Instead, we filed a case and planned to send the device back to DJI upon returning home. On May 22nd, we called DJI to confirm that we would receive a replacement rather than a repair. Since the product was ONLY 8 DAYS OLD WHEN WE ENCOUNTERED MANUFACTURER ISSUE, A REPAIR WAS NOT A REASONABLE SOLUTION. On DJI’s website support main page, we were presented with four options: GEO Zone Map, Request Repair Service Online, DJI Care Service, and My Service Portal. We selected option 2, assuming it covered both repair and replacement requests. During our call, we explicitly mentioned wanting a replacement and were assured that would be the outcome. However, we received an email today stating that only the gimbal part would be repaired. This is unacceptable, especially given we paid £619 Creator Combo + £50 Care Plan and had not even used the product at all. The MOST DISAPPOINTING ASPECT of this experience has been DJI’s CUSTOMER SERVICE. The representative we spoke with showed no empathy and was extremely condescending, dismissing our concerns entirely. When we explained our case and provided evidence, the representative blamed us for choosing “repair” instead of “replacement.” While we acknowledged the error, we also explained that navigating the website isn’t intuitive, and as customers, we wouldn’t know to scroll down to find the replacement option as the support main page only listed 4 categories above. Despite our explanation, the representative continued speaking over me and insisted the process was already underway, leaving no room for a solution. If customers are eligible for a replacement, shouldn’t the brand proactively suggest it? This is especially frustrating since we explicitly stated our preference during the initial call. When I asked to speak with a manager, I was told the manager wasn’t available. Instead, I was advised to contact the warehouse directly. This was both confusing and unacceptable—why should I, the customer, deal with their warehouse operations? Isn’t that the responsibility of the brand representative? This experience has been frustrating. For a brand aiming to compete with industry giants like Fujifilm, Canon, and Leica, such poor customer service is unacceptable. Imagine purchasing an iPhone or a Insta360 or even Canon Powershot V10, encountering a fault within a week, and being told the issue would be repaired instead of replaced. THAT WOULD NEVER HAPPENED AT ALL! We requested a call with the manager and are hopeful that they will resolve this issue for us ASAP!! 12 Jun: We have passed our case details to Dji representatives through trustpilot after 3 hours of posting this review. However, the UK Customer Service Manager did not do a call back as promised. 15Jun: On June 13, we called an agent again about our case. During the call, the agent informed us that the manager was unavailable but reassured us that the case had been updated to replace the entire Creator Combo package—not just the DJI Osmo Pocket 3. However, when we received the replacement package, we were shocked at how it was handled. The package was scattered and messily organized: - While we did receive a brand-new box of sealed Osmo Pocket 3, however, inside the pouch (not in the creator combo box), it includes the power bank charger and mic were not covered with protective plastic. Instead, the sealed plastic was crumpled under the power bank, leaving it unprofessionally no wrapped and giving the impression it was used. - The rest of the accessories were placed loosely inside a plastic bag. - Most concerning, DJI hardcase was not placed in its original packaging/pouch but was shoved into a corner alongside bubblewrap, rather than properly stored/presented as expected from a replacement package. We returned in pristine condition-sealed & organised exactly how we received it originally. To receive the replacement in a careless manner feels disrespectful & unprofessional. Please resolve this ASAP! 20Jun We returned it to DJI & replied to DJI email yesterday. Waiting for another replacement.
Date of experience: June 11, 2025
GD
Best Drone Company DJI
First let me say if you are in the market for a top of the line drone. Go to DJI. I did my research and there isn’t any others that are as good. But the best is they stand by their product. I have to give them 5/5 stars. I won’t buy any other brand. By the way I did purchase another one and they did not stand by their product I researched the best and glad I did.
Date of experience: June 11, 2025
EV
Non compratela
Bella in ogni suo particolare ma dopo 10 minuti di registrazione, anche a temperature fredde, si surriscalda e smette di registrare. Non compratela perchè non serve sono soldi buttati
Date of experience: June 10, 2025
FH
I have spent a small fortune with DJI
I have spent a small fortune with DJI, where as the drone is good, the app and the systems that are supposed to support DJI are really poor and it's a huge disappointment. The "APP" really let's DJI down. For a very well established Company you would have thought that they would have an easy, straight forward system to your retrieve your photos / media.
Date of experience: June 10, 2025
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