Debbie Bebington

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I was led to believe this was a trustworthy company

I was led to believe that this company was well-established and trustworthy. I bought a new DJI 4 K multi-pack drone from Amazon for my grandson, and he was absolutely delighted. As I am a pensioner, £375.00 is a lot of money for me on a pension. So I looked at the guarantee and found there is not one, only a return under certain conditions. So I thought I would protect the item by buying the 1-year care service in case of damage. Going on the downloaded app it just seems to run you around in circles in most cases, the DJI Mini 4K Fly More Combo, Drone is not listed or mentioned they give you a limited time to apply for the care service for £37.00 per year but there is no way of setting the service up, because I think for this drone, it's not available. I am 80 years old I find this type of service despicable. My advice would be to ignore the hype about this company's product because, without aftercare, it's useless. If anyone else has experienced the same, contact me so we can hopefully do something about this awful service Regards Debbie