Arres

Robin is always so positive and good…

Tres sérieux colis arrivé rapidement

Tres sérieux colis arrivé rapidement

bon produit

The worst customer service I have ever had

My experience purchasing the DJI O4 4 Pro turned into a logistical and customer service nightmare. I ordered the product directly from the official DJI website, expecting a seamless transaction, but unfortunately, I was met with immense disappointment. The main issue arose during the delivery phase. The DHL courier, instead of safely handing over the package, simply left it in front of my house—or, in the worst-case scenario, it might have even been stolen. This is absolutely unacceptable, especially for such valuable equipment. The lack of proper package security and the neglect of delivery procedures represent a serious failing on the carrier's part. What's worse, the response to the problem from both DJI and DHL was far from satisfactory. I immediately reported the missing package to DJI support, but I was simply "fobbed off." A month-long unresolved investigation has yielded no results. My requests for the product to be resent were met with refusal. This situation is a true failure in managing claims and customer support. Patience has its limits, and a month of waiting for any concrete information or action is frustrating and stressful.