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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
Don't be fooled by the 7 year warranty or the indepth service and checks for a used car from a Kia garage. We have purchased two Kia cars, how stupid we were, they have been nothing but a nightmare with major warranty faults that in both accounts could have had fatality. Garages that ignored a Deaf customers pleas for over a year had to resort to independance being removed and a hearing person literally going into the garage and demanding, raised voice, screaming before it was taken seriously and worse still they then realise the major fault that had it finally broke it could have meant a serious crash and a loss of life, to be brushed off and ignored.
The second resorted in a breakdown with two vulerable disabled passengers in the car in the middle of nowhere and finding out that the issue had caused further contamination, no car, no respite holiday, stress, upset, worry and Kia UK making the same robotic noises! (Avoidance, ignorance and dismissive).
Truly avoid KIA used or new, the warranty is not worth the paper it is put on as you are left wondering what will be next and god forbid how much that will cost you or worse.
There is no customer care or attention and even worse if you are a vulerable and disabled person, even less care they can just ignore you in hope your go away.
I have been a customer of Wessex Kia Gloucester for over 10yrs. I normally take out PCP's and am on my fourth car. I have never had a problem before until now. The last car I took out on PCP was used and had 1 previous owner. I took it at 40k miles. I have driven less than 10K miles since purchase (roughly 20 months ago). The clutch on the car has gone - I took it to the Wessex Gloucester dealership. The customer service was appalling. I was told that they couldn't look at the car for 2+ weeks and were not able to offer me a courtesy car and in addition there would be a £150 initial check cost. The service representative advised me that they would need to drop the gearbox to find the problem and that alone would cost me over £550, and then additional money on top to fix it. I asked to speak to the sales team as I would have rather just given it back and taken another PCP on a newer vehicle. No one from the sales team contacted me and it transpires the service representative had asked them to call me on four separate occasions. Time went on and the day my car was due to be seen no one got in contact so my husband went to the garage in person only to find out they couldn't fit my car in and that we would have to wait another 10 days. I was without a car for near on 3 weeks trying to get to work and do the school run whilst still paying for the vehicle, insuring it and taxing it. I went to the dealership today to take my car and go elsewhere. During that time I saw two people get into courtesy cars and drive away. I have taken the car and will be getting it fixed no doubt much more cheaply and will not be getting a Kia or visiting Wessex Gloucester again. It seems loyalty to any business these days is in vain and is such a shame.
15000 on the clock, broken suspension, failed brakes
7 years I’ve had my picanto and had it serviced every year with Kia, 3 years ago I mentioned a problem with the brakes and again the next service and the next.
The car is now out of warranty and my breaks need replacing, Oh did I mention I’ve only done 15000.
Also it failed the last MOT due to the suspension spring had broken.
If your thinking of going with KIA don’t bother, their servicing is a joke
Avoid Arnold Clark Kia at all costs. Our car has developed a problem with the brakes (red light on dash) and dispite it being under warranty Arnold clark can't look at it until 3rd October leaving us with a car that Kia themselves advised us not to use. Arnold Clark serviced the car two weeks ago and to make matters worse the service advisor told me that they still have workshop staff on Furlough! Fuming doesn't even come close.
My Kia Sportage is fine, but my local Kia offices (both Bromley and Sidcup) are not! I booked a service on the Kia Bromley website and received a formal confirmation ... only to get a subsequent email saying that my (confirmed) appointment had been cancelled. So I booked a service on the Kia Sidcup website, and received the same formal confirmation. But again I got a later email cancelling the appointment. What a hopeless system!! Come on Kia, do you want my business or not?!!!
Went to kia dealership in Crewe last week to look at specific car. As we went in a salesman was coming out and asked what we were interested in . We explained and he said there is one round the back somewhere. I asked for it to be unlocked and he said I'm doing a job and walked off. Disgraceful customer service !!!
Wont be buying there.
Bought a used Hyundai through Kia showroom next door to Hyundai garage , both managed by same manager…
Bought a used Hyundai through Kia salesperson next door to showroom.Fantastic salesmanship , not pushy.Offered lots of help .Nothing too much trouble.It was nice not having a salesperson in your face all the time and he gave us time to ask questions and digest information he had given us.The actual sale went through smoothly.The showroom and forecourt was very clean and presentable and we were made comfortable whilst paperwork was processed etc.An all round very pleasant experience.
Bought a new Kia e-NIRO. Love the car it's brilliant. But Lookers Newcastle 🤬So disappointing. Might as well have been buying a wheelbarrow, because they couln't care less. Customer service was shocking and is still shocking. I am also very disatisfied with Kia's Pod-point who they recommend to install the charger at my home. They took my money quick enough. Still haven't got a charging point. Nightmare to deal with.
This company has just worn me out, cant be bothered fighting them any more. If like me, you bought or are thinking about buying a Kia for the all singing, all dancing 7 year warranty, don't because its not worth the paper its written on.
I bought an Optima about 18 months ago and have been to them twice, once regarding start stop not working and the other re the alloys as all 4 are showing serious signs of corrosion. Apparently its all my fault, they are not to blame, its all in the small print etc.
Ive spoken to two hopeless garages (same dealer) and Kia UK, and just give up. Easiest solution for me is to get rid of the car, and get another make with a warranty that means something.
So, so dissapointed with the awful, and sometimes downright rude customer services.
Please just be beware that what sounds like a safe option ie 7 year warranty really means nothing.
Have to finish by mentioning the absolutely awful customer servive provided by Flear and Thomson. Terrible company, will never use them again.
We booked an appointment for 2:00pm on Saturday 15th August in Kia Cardiff, when making the call it was made clear we wanted to test drive the Niro and Stonic. On arrival to the dealership we was greeted by Connor who took us into the show room, we then proceeded to waste 32 minutes of our time listening to him. We knew exactly what we wanted and wanted to test drive those vehicles before making a decision, he then tried pointing us to a completely different model that we hadn’t even mentioned, we was only there purely to test drive the two vehicles that WE wanted. He was very condescending throughout the 32 minutes and when I mention I’ve done research and read and watch independent reviews that are not endorsed by Kia his reply was “in future I’d rather you ask me than look at them as I drive them everyday” I’m sorry but I’m not sitting there and having some salesman telling me what I should and shouldn’t do, he is obviously going to speak highly of Kia as he’s trying to sell them and I do appreciate a independent review. So we are now sat there wondering when we are going to get to test drive them. He then asked will we be ordering one today and we said no we won’t be ordering anything today as we have a test drive at Citroen at 3:30pm and Nissan Monday, his reply to that was “well we only really do test drives the day people are actually ordering, why don’t you come back Wednesday when you’re ready to order” we explained that, that wasn’t an option as we will be taking a few days to decide before we order, I am certainly not making a decision there and then to suit his ego. He then proceeded to say he will have to check with his manager if that was ok! Seriously Wessex garages? Is that the sort of pressure you put on your customers? When he was in with his manager I said to my mum I’m leaving as I’m no longer sitting here being talked to like a child or someone who’s just arrived on this planet and explain to me what a car is! So I’ve walked out the door and could see my mum was talking so I walked back in and his question was “what’s wrong? Is it me?” To which I replied yes it is you need to learn how to speak to people and not all the salesman rubbish and actually speak to people like a person. I now have to travel to Abergavenny or Hereford to a Kia garage as my mum really wants the Kia Niro but obviously not prepared to commit until a test drive is completed and we have discussed it between our selfs without being told what we should do. I completely get the sales people have to up sell to turn a profit for a company but a good salesman is someone that you don’t know is up selling to you because he’s not forcing it down your neck and telling you to try cars you don’t even want to try and then speaking to you like a child.
I would please like to know if this is a Wessex Garage policy that you are not really allowed to test drive until the day your ordering and only a manager can then authorise it because in the past 6 days I have been to and tested Renault, Nissan, Citroen, Hyundai (Wessex Hyundai in Cardiff and staff was absolutely amazing!! Really nice staff), Seat, Ford and Audi and I have not experienced a salesman like Connor in any of these.
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