KIA
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Poor Customer Service
I have been a customer of Wessex Kia Gloucester for over 10yrs. I normally take out PCP's and am on my fourth car. I have never had a problem before until now. The last car I took out on PCP was used and had 1 previous owner. I took it at 40k miles. I have driven less than 10K miles since purchase (roughly 20 months ago). The clutch on the car has gone - I took it to the Wessex Gloucester dealership. The customer service was appalling. I was told that they couldn't look at the car for 2+ weeks and were not able to offer me a courtesy car and in addition there would be a £150 initial check cost. The service representative advised me that they would need to drop the gearbox to find the problem and that alone would cost me over £550, and then additional money on top to fix it. I asked to speak to the sales team as I would have rather just given it back and taken another PCP on a newer vehicle. No one from the sales team contacted me and it transpires the service representative had asked them to call me on four separate occasions. Time went on and the day my car was due to be seen no one got in contact so my husband went to the garage in person only to find out they couldn't fit my car in and that we would have to wait another 10 days. I was without a car for near on 3 weeks trying to get to work and do the school run whilst still paying for the vehicle, insuring it and taxing it. I went to the dealership today to take my car and go elsewhere. During that time I saw two people get into courtesy cars and drive away. I have taken the car and will be getting it fixed no doubt much more cheaply and will not be getting a Kia or visiting Wessex Gloucester again. It seems loyalty to any business these days is in vain and is such a shame.