KIA
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Worst experience of my life!!!
We booked an appointment for 2:00pm on Saturday 15th August in Kia Cardiff, when making the call it was made clear we wanted to test drive the Niro and Stonic. On arrival to the dealership we was greeted by Connor who took us into the show room, we then proceeded to waste 32 minutes of our time listening to him. We knew exactly what we wanted and wanted to test drive those vehicles before making a decision, he then tried pointing us to a completely different model that we hadn’t even mentioned, we was only there purely to test drive the two vehicles that WE wanted. He was very condescending throughout the 32 minutes and when I mention I’ve done research and read and watch independent reviews that are not endorsed by Kia his reply was “in future I’d rather you ask me than look at them as I drive them everyday” I’m sorry but I’m not sitting there and having some salesman telling me what I should and shouldn’t do, he is obviously going to speak highly of Kia as he’s trying to sell them and I do appreciate a independent review. So we are now sat there wondering when we are going to get to test drive them. He then asked will we be ordering one today and we said no we won’t be ordering anything today as we have a test drive at Citroen at 3:30pm and Nissan Monday, his reply to that was “well we only really do test drives the day people are actually ordering, why don’t you come back Wednesday when you’re ready to order” we explained that, that wasn’t an option as we will be taking a few days to decide before we order, I am certainly not making a decision there and then to suit his ego. He then proceeded to say he will have to check with his manager if that was ok! Seriously Wessex garages? Is that the sort of pressure you put on your customers? When he was in with his manager I said to my mum I’m leaving as I’m no longer sitting here being talked to like a child or someone who’s just arrived on this planet and explain to me what a car is! So I’ve walked out the door and could see my mum was talking so I walked back in and his question was “what’s wrong? Is it me?” To which I replied yes it is you need to learn how to speak to people and not all the salesman rubbish and actually speak to people like a person. I now have to travel to Abergavenny or Hereford to a Kia garage as my mum really wants the Kia Niro but obviously not prepared to commit until a test drive is completed and we have discussed it between our selfs without being told what we should do. I completely get the sales people have to up sell to turn a profit for a company but a good salesman is someone that you don’t know is up selling to you because he’s not forcing it down your neck and telling you to try cars you don’t even want to try and then speaking to you like a child. I would please like to know if this is a Wessex Garage policy that you are not really allowed to test drive until the day your ordering and only a manager can then authorise it because in the past 6 days I have been to and tested Renault, Nissan, Citroen, Hyundai (Wessex Hyundai in Cardiff and staff was absolutely amazing!! Really nice staff), Seat, Ford and Audi and I have not experienced a salesman like Connor in any of these.