KIA
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Kia damaged my car at the dealership!!!
I have been a loyal Kia customer many years, every 3 years I’d get my new car, this is the first issue I’ve had but it’s a huge one and I’m getting no replies. I took my car back as it had some odd messages, sensor blockage, engine management light, a kia recall for coolant, the dealership Ken Brown Motors Stevenage (my usual dealership) had the car a few days, didn’t fix a few of those original problems and even gave me new ones (I now have no sensors) anyway my car was damaged, I still have no idea how but something has hit it or they’ve hit something, there are scratches all over it and weirdly the windscreen has LOADS of little chips, like it was parked on a newly stone chipped road or gave a load of kids stones and told them to chuck them at all day!! God only knows how it’s covered. Even the clean they do was terrible, couldn’t see out of windscreen properly it was all smeared and they didn’t bother doing the back at all. My car was perfect bar being dirty on inside (just mud/leaves kind of dirt nothing else) and I got the outside cleaned every 2 weeks so I know every part of the car. The garage agreed they’d done the damage (I still don’t know how) and said they’d arrange repairs, book me another 7 seater auto and spray the car so it was exactly the same again. So I wait and nothing! They’ve ignored me since, deleted my comment on the Kia Facebook page, deleted the images of damage too, they’ve not responded on Twitter yet. You’d think if you damaged a customers car you’d fall over yourself trying to please them and make it better but nope, nothing! I’ve not asked for compensation, I’ve not asked for anything extra just repair the damage you did and lend me another car the same whilst you do it! I’ve been polite but it’s getting no where. I’d avoid Kia as they are great until something goes wrong and then they hide. Absolutely gutted!