Review summary

KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

JA

Jailan Adams

1 out of 5 stars
Kia Bolton absolute rubbish

Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one

NT

Nick Tait

5 out of 5 stars
DM Kieth Kia Leeds.

DM Kieth Kia Leeds. Absolute pleasure from ordering to picking up my new car. Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car. He was instrumental in me choosing this route , as it had always worried me in the past. Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out. The whole experience has been stress free and very straightforward . I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.

s

spirit

4 out of 5 stars
I would have given them a 5 star review…

I would have given them a 5 star review except for the fact that one person at the desk let them down . I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk . After trying to sort out the mess , I finally had a call from the service manager Bobbie ! He sorted it out with flying colours,excellent service ,polite to the point and extremely professional. Hopefully the of his staff will take note of how it should be done . Well done Bobbie. And thank you !

Ks

Kevin scadding

1 out of 5 stars
Don't bother

Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

508 total • Write a review

Showing 141 - 150 of 504 reviews
ZP
1 out of 5 stars

Appalling customer care

Have been waiting for my 2019 Sportage to be repaired under warranty for 6 weeks now. No information no customer care. Courtesy car is a Vauxhall corsa ( not exactly like for like). So disappointed in the service that am seriously considering selling the car and never touching Kia again.

Date of experience: August 9, 2023

hm
5 out of 5 stars

Kia dealers solihull

Kia dealers solihull Lyndon was a pleasure to work with start to finish kept us updated on everything for our mobility car very easy to speak to very attentive very knowlagable 👍and a pleasure to his company the whole experience was very easy from start to finish and he certainly keeps a professional attitude and a happy smile to his customers such a pleasure thanks 🙌

Date of experience: August 9, 2023

PJ
1 out of 5 stars

Incorrect new vehicle

Wrong new car delivered on 5th August after 5 months. The manager of Speedwell Exeter falls short of his customer support in not speaking to us. I even had to chase my deposit refund with no interest or compensation. I felt sorry for Tom the sales executive as he had no support from his manager. I hope a senior person reads this and takes the appropriate action to improve his level of competence. SUSAN Morte Holsworthy

Date of experience: August 7, 2023

TB
1 out of 5 stars

I have a 2yr old Kia Sportage

I have a 2yr old Kia Sportage. It has the following faults - handbrake not working, rear door not opening, seat belt not retracting and fuel filler flap not closing properly (which has already been “fixed” under warranty). Three dealers within a reasonable distance are all saying 2 months wait! To my mind a vehicle with no handbrake is illegal and would be an MOT failure. Unable to open a door in an emergency is a major problem! I would not buy another Kia - substandard and diabolical service!

Date of experience: August 4, 2023

SC
1 out of 5 stars

Don’t buy from Kia

Don’t buy from Kia Customer service is poor, customer care is poor, and customer communication is poor I love the car, but I will never buy another Kia again You have been warned LD21 AKF Mr Simon Cole

Date of experience: August 3, 2023

SD
1 out of 5 stars

No care Kia!!

Paid 39k for the new Kia Sportage hybrid and it wouldn’t start after doing only 2,500 miles. Had it recovered to Chapelhouse In Ainsdale Southport and they have had it a week and have no idea how to fix it. Phone goes unanswered and no courtesy car. Kia Care couldn’t care less and say there is no obligation to provide a courtesy car!! So frustrating. No idea when we will have transport% Will not buy another Kia that’s for sure.

Date of experience: July 26, 2023

CR
1 out of 5 stars

2004 & 2007 tyres on a 2020 Picanto!

Kia garage Redditch sold me a Picanto 2020 and when I had to have a tyre check at Kwikfit due the the tyre pressure light came on they told me that my tyres were all different pressures and that they 2004 and 2007 tyres incredible I am absolutely horrified and makes me wonder what other parts are older than the car!! Awaiting a phone call from their service manager this should be interesting how they explain this. Have totally lost faith in this garage and would not recommend them.

Date of experience: July 24, 2023

SW
5 out of 5 stars

Kia dealership in Bury

Kia dealership in Bury, Lancs. Daniel makes everything easy, very reliable service, contacts you when he says he’s going to, 3rd car I’ve bought from them, fantastic service every time. Susie Warburton

Date of experience: July 18, 2023

ML
1 out of 5 stars

JCB Kia of Gillingham Kent.

JCB Kia of Gillingham Kent. Having waited 18 months for my car to arrive on the 1st March. I picked it up with a blemish on the paint work. I've been waiting ever since to hear from them regarding a warranty claim. The service is appalling.

Date of experience: July 12, 2023

SW
5 out of 5 stars

Excellent service

I have to say, I’ve been in the motor trade since 1989, working for main dealers, Kia, BMW, TVR, VW, and I have since started my own business, I don’t normally write reviews, I have to say Harry in service and the lady I spoke to are a pleasure to deal with, and the car was delivered back to me like NEW, fantastic service, well done to the team and Reading Kia 😊😊😊, will definitely use again..

Date of experience: July 9, 2023

Previous1•••141516•••51Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.