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HomeDakin Custom Audio Reviews
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Dakin Custom Audio Reviews

4.989130434782608 out of 5 stars
4.989130434782608 out of 5 stars
5.0
|Excellent|92 reviews

TrustScore

5.0
4.989130434782608 out of 5 stars
Excellent
5 out of 5 stars
91
4 out of 5 stars
1
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
0
92 reviews in total

Review summary

Dakin Custom Audio consistently receives high praise for its exceptional service, particularly from Miles, who is noted for his helpfulness and expertise throughout the process of selecting in-ear monitors (IEMs). Reviewers highlight the personalized and professional approach, with many appreciating the informative demonstrations and the ability to try various products. Customers feel reassured by the knowledgeable guidance provided, which enhances their overall experience. The innovative use of modern scanning technology for ear impressions is also a notable positive, making the process more comfortable. With a perfect average rating, it’s clear that Dakin Custom Audio excels in customer satisfaction and product quality. Overall, the sentiment is overwhelmingly positive, with many recommending the company for anyone in need of custom audio solutions.

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Based on reviews, created with AI

See what reviewers are saying

Sam
SamFeatured

8 months ago

5 out of 5 stars

Incredible experience!

I would recommend Miles at DCA to anyone. He was incredibly helpful every step of the way when choosing my in-ears. The demo experience was excellent, he travelled to Bristol and guided me through man... See more

Martin Przewozny
Martin Przewozny Featured

11 months ago

5 out of 5 stars

Great service

I had a great experience with Miles at Custom Audio Earplugs. Miles was incredibly helpful throughout the process, ensuring I got exactly what I needed. Highly recommend!

Jordan Parton
Jordan PartonFeatured

Over a year ago

5 out of 5 stars

Awesome advise and service!

Amazing service from Miles! He was super helpful from the very beginning in listening to my needs and talking me through the different models of monitors available. Allowed me to listen to each model... See more

Justin Woodward
Justin WoodwardFeatured

Over a year ago

5 out of 5 stars

THE best customer service!

A great customer experience with DCA from the personalised demonstrations, right through to delivery of my IEMs and I'm confident this level of service and support will continue throughout my use of t... See more

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Laura Brooks
Laura Brooks
1 reviews
almost 3 years ago
5 out of 5 stars

What a fantastic experience!

What a fantastic experience! Miles came to my house to do our 3D scans for our headphones and couldn't do enoigh for us. He was extreemly helpful and had lots of knowledge to share with us. The headphones came in time for our holiday and they sound absolutely amazing! Thank you Miles!

Helpful?
Stephen Matthews
Stephen Matthews
1 reviews
almost 3 years ago
5 out of 5 stars

Customer Focused & Accommodating.

Recently bought a pair of 64Audio Custom IEMs through DCA. Despite additional hurdles of working overseas and timing consultations, ear impressions and the delivery of the IEMs too fit around me, Miles was always focused on making the experience simple and hassle free. These are my first Custom IEMs but fit like a glove on first use and this is testament to the digital ear scanning technology that the Miles has adopted and perfected. Would recommend Miles and the DCA team to anybody looking for Custom IEMs or custom hearing protection.

Helpful?
Robert Matthews
Robert Matthews
1 reviews
about 3 years ago
5 out of 5 stars

Great to deal with

Great to deal with, very helpful. Bought 2 sets of IEM’s from Miles and both have been perfect.

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Jiten Mistry
Jiten Mistry
1 reviews
about 3 years ago
5 out of 5 stars

My first custom IEM

Great experience from start to finish. Miles introduced me to all the various brands he deals with, their specialities and what customs can achieve in comparison to universal IEMs. Having finally decided on the 64Audio A12t I was able to get a very competitive qoute from him in comparison to going direct to the manufacturer. Additionally, being able to get 3d impressions included free as part of my purchase has meant impressions can be sent electronically, direct to 64 audio, streamlining the process. Also its good to know that if I were to purchase customs in the immediate future I can use the 3d impressions already on file without having to worry about releasing expanding foam in my ears. Having now received the 64 audio IEMs all I can say is the fit is perfect, no fatigue, lightweight and best of all the best in class sound quality.

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Josh L
Josh L
1 reviews
about 3 years ago
5 out of 5 stars

Received my first set of customs today

Received my first set of customs today. What an experience! And there’s no one I’d of rather gone to other than DCA. After being recommended to by someone, I got in touch, and Miles looked after me every step of the way, what an amazing guy and an amazing business! I HIGHLY recommend anyone looking to get in ears etc, to go and get in touch! Absolutely amazing!

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Jamie Bloomer
Jamie Bloomer
1 reviews
about 3 years ago
5 out of 5 stars

Brilliant service and product

Brilliant service! Top quality product! Miles really takes the time to get to know you and help you find the perfect in ears! Great turn around time too!

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Jianming Wang
Jianming Wang
1 reviews
about 3 years ago
5 out of 5 stars

Recommend customising your pairs with DCA!

Friendly, Professional and Helpful. I customised an IEM (FiR Audio model) with Dakin and everything goes smoothly. He always responds quickly and honestly with useful information. I could also come to his office and try the models on before I had to make a decision. I love the idea of 3D scanning, which is convenient, time-saving, and ear-friendly (the traditional way is the part that fears a lot of people away). He did it perfectly and professionally without any discomfort and the entire process was done in 10 minutes. The following process depends on FiR Audio which can be tracked but he did great work on his parts and finally shipped the CIEM to me as fast and securely as possible. From our chats, I can feel how he loves music. This was a fascinating experience!

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MICHAEL Z
MICHAEL Z
1 reviews
about 3 years ago
5 out of 5 stars

I am glad that I came across Dakin…

I am glad that I came across Dakin Custom Audio when I was looking into getting custom fitted IEM‘s. Miles is a dream to work with- very knowledgable, lovely,professional and fun. This was the best customer experience I’ve ever had-from the initial contact through to the 3D-scan of my ears and selecting an IEM- and the final result- perfectly fitting IEM‘s that sound awesome. Nuff said- go see Miles!

Helpful?
Greg Taplin
Greg Taplin
1 reviews
about 3 years ago
5 out of 5 stars

Miles was brilliant to work with and…

Miles was brilliant to work with and made the whole experience choosing a new pair of IEM easy. When demoing the IEM, Miles was extremely helpful and gave plenty of space and time but also really good tips on deciding what pair of IEM to go for. Miles listened to what I was was looking for and would take the time answering my questions and help with a budget I had in mind. I would highly recommend Miles if your looking into getting a pair of IEM

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Reece
Reece
1 reviews
about 3 years ago
5 out of 5 stars

DCA In Ear Monitoring Scanning Experience

The service that DCA provide is just outstanding! My band was stepping into the world of IEMs for the first time and Miles helped us with everything we need to know and more. The best part wasn’t receiving the In ears, it was his enthusiasm to help us, he came to our studio and showed up different examples of what we could get that would work best for each member of the band because he cared that we made the right decision for us! The technology he uses to create in ear moulds of ears was amazing to see and the results fit perfectly! I have no issues with my product I received. They’re so comfortable to wear and I use them all the time whether I’m practicing, or travelling on a plane. I definitely recommend DCA if you want to get in ear monitoring as Miles made it such an easy process.

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David Boakes
David Boakes
1 reviews
about 3 years ago
5 out of 5 stars

Miles was so hands on and a true pro

Miles was so hands on and a true pro ! Would recommend his service to any musicians on the circuit. Absolutely love my in ears !!

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Edward Long
Edward Long
1 reviews
about 3 years ago
5 out of 5 stars

Worked with Miles earlier on in the…

Worked with Miles earlier on in the year and he helped get me sorted out with a new set of custom IEMs. Going in I didn't really know what I was after and what would work right for me but with Miles expertise he managed to get me sorted and I came away with exactly what I needed. Miles is very knowledgeable and a true professional who's incredibly easy to work and deal with. If you're thinking of getting yourself some IEMs and don't really know where to start I'd highly recommend him!

Helpful?
William Hay
William Hay
1 reviews
about 3 years ago
5 out of 5 stars

Out of this world service!

Miles was recommended to me by a band mate who had recently received some CIEMs and I decided to check him out after seeing the website, I was impressed by the company ethos, little touches like planting the tree, and the commitment to ear safety and helping those in the music industry, as well as his impressive range of IEMs for sale. When we met I knew I’d made the right decision as I was instantly impressed by his knowledge and relaxed approach, zero pushiness, happy to talk about his experiences without leading you one way or another, and no attempt to upsell (I managed that all in my own!). The 3D scanning was amazing, incredibly detailed, quick, pain free and fun, and when I was ready to order Miles took care of everything. I even went off-menu with my shell design and he got in touch with FiR and made it happen. The in ears have been perfect of course and Miles’ after sale follow up care has been truly exemplary. I’ve recommended him to all of my band mates, and the cycle continues! If you need new IEMs, imprints, or advice get in touch with DCA, you won’t be disappointed!

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Mark Bettis
Mark Bettis
1 reviews
about 3 years ago
5 out of 5 stars

Professional audio requirements in capable hands.

I engaged with Miles at DCA in order to upgrade my aged and well-worn ACS T3 single-driver IEMs. I have been very pleased with my current IEMs and didn't want to switch brand. Miles advised me on what was available, prices and pros and cons of various IEMs suited to my needs as a professional keyboard player and vocalist. His state-of-the-art 3D ear scan system was a tremendous advance from the injection mould method I had previously experienced. Far quicker and less obtrusive. Also better for the environment as everything happens in the digital domain. My chosen IEMs were ordered and Miles kept me fully informed throughout the process. Once complete, Miles even met me on the way to a gig to deliver my new IEMs. I used them that night and am thrilled with the results. Much improved sound with excellent isolation. Exactly what I was after. Miles is a trustworthy, knowledgeable IEM specialist who does everything possible to give you the best experience and product for your needs. Highly recommended!

Helpful?
Joey Vanzetti
Joey Vanzetti
1 reviews
about 3 years ago
5 out of 5 stars

Wish I'd invested in these sooner!

Miles is a legend. As a fellow musician, he definitely knows his stuff and I felt in safe hands throughout! The service was so straightforward and easy from start to finish. The 3D ear scanning tech is simply awesome and oh my days, the fit I've ended up with is absolutely perfect. My new in-ear monitors look, sound, and feel incredible. I've been using them pretty much every weekend for the last 4 months and they've literally changed the game. 100% recommended!!!! Thanks again, Miles!

Helpful?
Matt
Matt
1 reviews
about 3 years ago
5 out of 5 stars

Awesome service

Awesome service, from an initial chat as I had no clue about what I needed, to coming to me to demo some units and create the mould, Miles was awesome to work with. Solid and friendly advice meant I got the right pair of iems for what I need, without breaking the bank. My iems have been used heavily for most of the busy gigging season and my hearing and performance is so much better for it, thank dude!

Helpful?
Aaron Holder
Aaron Holder
1 reviews
over 3 years ago
5 out of 5 stars

Incredible experience, 100% recommend!

Incredible experience! DCA is a great company with excellent knowledge of the market and products that they offer. Always on hand to answer questions, give fair and honest advice and in no way pushy. The cutting edge tech they use and relationship they have with suppliers is awesome. The product I ended up with is exactly what I was after and within budget, my IEM's fit and sound incredible. Massive thanks to an awesome company

Helpful?
Thomas P
Thomas P
1 reviews
over 3 years ago
5 out of 5 stars

Strongly Recommend. Great service

Really well run company. Great consultation and fitting service. Very well informed about all things monitoring and the final product I received was to an excellent standard. Can recommend highly enough.

Helpful?
The Distractions
The Distractions
1 reviews
over 3 years ago
5 out of 5 stars

Great company

Great company - very knowledgable, good pricing structure and very helpful - would definitely recommend!!!

Helpful?
Tom Jesson
Tom Jesson
1 reviews
over 3 years ago
5 out of 5 stars

Why didn’t I invest sooner?!

Top class service from the beginning. Miles was fantastic and was only interested in educating on the products available and what would be best suited for the criteria we provided. The tech he uses in order to obtain the ear imprints was so much more appealing than the traditional way of “foam in the ear”. I felt comfortable on both occasions (had to come back after a ear syringe). I opted for some amazing 64 audio IEMs and a nice touch from Miles was posting them out next day so they would be ready for the gigs that weekend. Miles is your man if custom IEM’s is what you are after. Huge range of products available and you never feel like you are being sold to. Can’t recommend Dakin Custom Audio enough.

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About Dakin Custom Audio

Dakin Custom Audio is a UK-based company specializing in the production of custom in-ear monitors (IEMs) and 3D ear impressions. Founded by experienced session musician and sound engineer Miles Dakin, the company focuses on providing tailored audio solutions for musicians, sound engineers, and industry professionals. Dakin Custom Audio employs advanced 3D scanning technology to create precise custom shells that ensure optimal fit and sound clarity, enhancing the on-stage experience for its clients. The company serves a diverse clientele, including artists and crew members who seek high-quality audio equipment designed to meet their specific needs. Dakin Custom Audio emphasizes understanding individual requirements, enabling customers to achieve their best performance with confidence. By combining expertise in music and sound engineering with innovative technology, the company aims to empower its customers through bespoke audio solutions.

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