Cruise1st Reviews

Mickey was so helpful , booking a cruise for 8 people can’t be easy , lots of different needs , but he did it and we all delighted with price and the easy booking procedure , definitely book with Cruise first again 😄

After having had a number of quotes from various other cruise travel agents Cruise 1st was easily the cheapest. The service from Suzanne was efficient and the actual booking went very quickly so now looking forward to the actual cruise.

Very friendly, polite and helpful, with my needs and requirements, booking our cruise

Phone answered promptly. Couldn't find cabin we wanted at first but said they would keep checking and ring us back. The person rang us back as promised and got it all booked for us.

Messaged David he booked just what we wanted nothing too much trouble

Pleasant and helpful, all you really need from a company representative.

Josh at 1st Cruise was amazing today. So thorough, Precise and cheery. Comms were very clear and prompt. Can't fault the service. Thanks a gazillion!!

We have previously booked with Cruise 1st and they’re highly competitive in their pricing however after sales/customer service is sadly lacking. We’ve recently returned from a Bali stay followed by a cruise with Celebrity and a Singapore stay. It was November when we finally got our holiday details despite trying to contact customer service repeatedly. We didn’t get the flight carrier we requested and our requested stay in Singapore wasn’t included in the final details and needed to be added despite booking two years earlier. Thankfully we checked out the hotel in Bali which wasn’t one of the listed given during booking because the reviews were totally damming. Customer services didn’t respond to my emails until I stated I was going to complain via the media however the agent agreed that the hotel was not even a reasonable standard of accommodation but informed we would have to pay a supplement if we wanted to change it. We looked at hotels online, chose one and unbelievably it only cost £79 each to change from what was essentially a hovel to a five star hotel in the same resort. When we were onboard the ship a couple we sat with at dinner showed us photos of black mould covered shower curtains, broken toilet seat and stained bedding in their hotel room, a room in the very hotel that Cruise 1st had selected for us. Thankfully this was the first time from many bookings made with Cruise1st that we have had cause to complain about them however had we not checked out the selected hotel in a dodgy area it would have totally ruined what turned out to be a wonderful experience. .

Michael was very helpful and got us exactly what we were looking for. He was polite and professional from start to finish. I will contact him again if I am looking to book any future cruises.

spoke to a lady called Millie at the weekend and she was so so helpful.Couldnt do enough for us. We found a holiday and Millie did the rest. Thank you very much Millie Regards Eleanor

Michael has made sure we got the cruise we wanted, he listened to our requirements and came back with a package which met our needs exactly. He was patient, knowledgeable and professional. He was fantastic and cannot recommend him highly enough.

Was able to book quick and easy without any stress.

Just altered booking No issue at all As always nothing is too much problem

Thank you Michael Kyriakou for your help in booking our cruise for next year, all of our enquiries were dealt with very quickly, efficiently and in a really friendly way.

This was our first-ever cruise booking, and we were assisted by Mikey Kyriakou from Cruise1st. Mikey was extremely helpful, addressing all our questions with patience and providing valuable advice that enabled us to successfully book our cruise.

I recently sailed with cruise 1st Sailing ok but 4 nights in new york nightmare They put me in a hotel in chinatown All restaurants and supermarkets authentic chinese only Nearest ys diner a 20 dollar ride each way No bars or restaurants I implore anyone offered a hotel in chinatown to turn it down

Very helpful and aficiont

I wasn't looking to book immediately on my call to Cruise 1st, but because of his helpfulness Michael put my mind at ease. This will be my first cruise and I had a few questions which he promptly addressed and secured a decent cabin for myself and a friend. If this turns out to be a successful holiday I will definitely be booking with Cruise 1st again in the future