9 months ago
You can do the whole booking together. Flights, cruise etc.
Adam was very helpful service and assistance we received from cruise 1st was superb, Adam was able to answer all my questions and made everything seem so easy
I would like to take this time to write a review about Cruise 1st and in particularly a staff member called Mary Issac. She is an absolute gem. She continuously goes above and beyond to help and sort every issue and make us so happy and confident with our booking. She spends endless hours searching deals and getting us exactly as we ask for. She always replied immediately, even if she’s on a phone call she would send a message or an email will come through to say she will return the call. I honestly hope she gets recognition as she is one of the best and the most attentive agents ever! I will continue booking through Mary, as I have been doing in the past few years, for many more years to come. Thank you Mary!!
Everything was explained very well by a knowledgeable and friendly consultant.
Fantastic service as always, staff very very helpful, we can't praise them enough for making our bookings so simple. Thank you Martin and James.
The lady on the phone(Milly) took time to listen to what we wanted and find the best for us .She made us feel important not rushed and at the end of the call she gave us an email with her number if we needed any other help with the booking.Above and beyond service
Great customer service
Just so helpful & brilliant
Easy booking, support from Milly who was very helpful. Explained everything and did her best, to get me a good deal.
James was very helpful, he didn’t push us to making a decision there and then. Thank you for your help
Friendly, informative and efficient.
James was absolutely amazing! He helped find our perfect holiday destination and itinerary. He talked through the process and gave honest advice and guidance and didn’t try to use for the most expensive trip. This is our second time booking with them, and I will do again.
Kirsty that booked the cruise for us was so helpful polite could not have done anymore she is a credit to your company.
Lots of fun and enjoyment And also very cute service
Emma is a credit to the company. She listens to what you’re asking for and makes sure she has got you just what you asked for and you’re made to feel at easy and not pushed into buying it
the site has changed (for the worse) and now there is no longer the possibility of booking independently. I am a very experienced cruise traveller, with more than 50 cruises under my belt, and I can no longer book directly without the intervention of an operator who only makes me waste my time
Agent was extremely knowledgeable and helpful.Answered all our questions , making it easy for us to decide on cabin etc. Fully professional.
Very pleasant was Milly and she gave great advice and knew her stuff. The price of the cruise and stay holiday was very competitive.
Kirsty, the cruise 1st rep helped us make are choice, we have never cruised before, so things we wouldn’t have thought about to book was made very easy with Kirsty. Can’t wait to go.
Quick call back by a very nice & helpful
Victoria Benjamin was so helpful and nice sorted all out in 2 days
Based on analysis of 46 reviews rated 1-2 stars for Cruise1st
“The agent they sold you the cruise is not longer your point of contact and their customer services opening hours are...”
“We have booked for a cruise with MSC with Cruise1st and was assured that was the best price possible however the cru...”
“We booked a cruise from Mauritius to Cape Town in April 2026 The itinerary said that we would fly from London airport...”
“No offer of refund despite being a clear misrepresentation in written and verbal information”
“It appears these days that Cruise 1st TV has become the place for booking MSC cruises, despite their claim that they...”
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Cruise1st is a UK-based travel agency specializing in providing a wide range of cruise options tailored to various customer preferences and budgets. The company offers exclusive cruise deals to stunning destinations across the globe, allowing customers to easily search for cruises based on specific criteria such as departure dates, cruise lines, and destinations. By focusing on affordability, Cruise1st aims to help travelers find their perfect cruise experience at competitive prices. Catering to both seasoned travelers and first-time cruisers, Cruise1st provides uniquely tailored packages that may include onboard credits and special offers. Their user-friendly platform allows customers to explore and compare various cruise options, ensuring that they can make informed decisions when booking their vacations. With a commitment to customer satisfaction, Cruise1st is dedicated to simplifying the cruise booking process for its clientele.
Cruise1st receives overwhelmingly positive feedback, with many reviewers praising the helpful and efficient service provided during the booking process. Customers appreciate the ease of booking, often highlighting the thorough explanations given by agents, which contribute to a stress-free experience. Specific agents, such as Farook and Emma, receive commendations for their exceptional support. However, some consumers express dissatisfaction with post-booking customer support, noting a decline in responsiveness once the booking is confirmed. A few reviews mention unexpected issues, such as a crowded cruise experience. Overall, Cruise1st is recognized for its excellent customer service and organized booking process, making it a popular choice among travelers. The sentiment is predominantly positive.
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