Cruise1st Reviews

I have to say I am beyond disappointed with the service we have received over the past few months. The cruise and hotel booking were straight forward however the flight planning has been a disaster . We asked to be upgraded so we were moved to another airline but when I checked the details they had forgotten to arrange uk transfers. So after multiple calls and emails we were moved back to the original airline ,as Virgin was apparently no longer an option and told to contact re upgrade. No further communication took place and we were just moved to AA . However when checked as they had booked AA but flying BA it would cost nearly 5k!! The customer service staff are lovely but it seems their hands are tied and the flight department just book what they like and no apologies for messing up.Perhaps the flight department could communicate with customers to ensure they get the flights they want and are paying for? Absolute chaos for months just hope we get the cruise we have booked as I’m not optimistic .Such a dreadful experience we certainly won’t use again and would not recommend others to either. So to add to an already dismal experience of booking flights I was told I would be informed when the tickets were released so I could book seats q quickly . I should have expected not to be informed and when I contacted them the tickets had been released and when I logged on all the good seats had gone so I paid £300 for seats I would never have picked . So once again their inefficiency has cost us to not be able to access what we would pick if we were booking ourself. I would not go anywhere near them as this had been 7 months of stress to end up with not what we want

So easy and quick and knowledgeable on the phone

Very helpful person.

James has been an absolute star

I always use Cruise1st, they are the best. Great deals and great helpful staff. A shout out to Norah in particular

I spoke to two different representatives who were both really helpful and the process was very easy. Cruise 1st was ale to accommodate my varied trip without complications.

Millie was excellent, polite friendly and made booking effortless.

Easy and friendly Dalli,very helpful.

I don’t normally leave reviews but in this case I must say about the wonderful knowledgeable and helpful person that dealt with my booking.The lady in question was Mary Isaac.She Went the extra mile and beyond can’t thank the lady in question enough. When I booked my next cruise, I’ll be definitely getting in touch with Mary.

Great staff very helpful

Easy to book my holiday knowledgeable member of staff, and ensured we got the best experience and value for money

Highly recommend asking for Barbara Thompson, I'm new to cruising and she was clear, concise and super happy to find the best cruise to suit me and my sons first cruise, covering everything we needed at a better price than every other website I called, was such a breeze in the end and couldn't be more satisfied with the service and happy attitude provided, cruise1st should give her a pat on the back and a golden star! Truly exceptional, thanks Barbara and we can't wait to set sail :-)

I found that the rep was very helpful and couldn't do enough for us

Always a good experience. Whether telephone or email communication.

Emma goes out of her way to come up with alternatives for me, much appreciated. Always has useful advice to offer gleaned from her experience. Thanks Emma👍

Kevin was very helpful, any queries I had he found out the answer. He put my mind at rest.

Mikey was very helpful he took time to explain things and other cruises that may be of interested in the future.

Been watching the program for a while, wanting to book a cruise. Have finally booked for 5 people. I found it very easy, and the choice to book was good. Mary Isaac helped me choose and book the best cruise for us, and answered all my questions without rushing me, ultimately leaving me to make my own decision, for which I am grateful. We are travelling in December. Can’t wait now, as for the price paid, there is a lot of holiday and things to do, ports to stop at and explore. I am sure this holiday will be one to remember!

Mary Issac took our recent booking and was absolutely fabulous. We established a bond of trust soon into our booking discussion due the the impartial and expert advise on all aspects. Thankyou.