Mary Issac is a fantastic agent
Mary Issac is a fantastic agent ! Will certainly be back for more 😀

9 months ago
You can do the whole booking together. Flights, cruise etc.
Mary Issac is a fantastic agent ! Will certainly be back for more 😀
Akos (James) was extremely professional, knowledgeable and courteous giving us all the information we required.
Just had a fantastic experience booking our honeymoon with David Ogden. We had been told our idea of a trip wouldn’t work but we’re struggling to find an alternative. David understood what we wanted from our honeymoon very quickly and came up with the perfect itinerary. He helped us with all of the small details that were important to use and we’ve now booked a dream of a honeymoon at a great price. We’ll definitely be using cruise 1st to book future cruises!
I have been booking ALL my Cruises for some 4 years now with Michelle Darcy - Cruise 1st who is always patient, polite with her Northern accent. Michelle always secure the Cruise that I wanted having hijacked it it from other Cruise companies and able to match/discount the fare quoted. Well Done Michelle and I wish you well in your career with Cruise 1st. BTW I have also promoted several of my freinds and colleague to book through Cruise 1st and have reported positively.
Dealing with Michelle was a great experience. She listened to wanted and got us the quotes, and we even changed them to increase our dates and travel requirements, and nothing was too much trouble. Highly rated
Had booklet from cruise 1st on Saturday morning and I seen Norwegian fjords advertised with MSC cruise line. Made contact and spoke a to a lovely lady Emma Short. She went through everything with me and was very knowledgeable and after speaking to her I was absolutely going to book. I explained I was waiting for a cheque to clear so I could pay deposit and she told me she would hold the price for me. She kept in touch with me over the weekend and today I spoke to her and booked the cruise for next May. If it wasn't for her I would have booked with someone else but she made me feel so at ease. I just can't wait to take my wife away as we have been through hell after our holiday in Jamaica turned sour after she became ill. Big thank you to Emma. 1st class service
Milleywas very nice patient and answered all our questions in detail. Thank you
Emma was very helpful and got back to me quickly when i made an enquiry.
Cruise 1st has always been our agent of choice. Everyone we have dealt with has been outstanding and this last two or three days when Brogan has been dealing with our requests and questions she has gone that extra mile and made us very happy with her ringing back, as she said she would, on time and with the right answers. Well done to Brogan and to Cruise 1st for an excellent service. Long may you reign. !!!!
I was recently diagnosed with a serious illness. My wife and I decided that due to the circumstances it would be prudent to cancel. We expected some hurdles due to the timescales, however this was not the case. Our request was dealt with and finalised within 24 hours by a fantastic lady called Sandra. The service was exceptional and lifted a great weight of our shoulders during a difficult time. Thank you Cruise 1st and in particular Sandra.
Yusef Mayer (Adam) was great answered my many questions in detail and very patient and reassuring (first time cruising). He gave us some great tips cruising and shared some of his own! I’m very happy with our booking and I’m sure it will be one of many. I will definitely be back and will certainly recommend using Cruise1st.
Mary as usual
Millie was great. She helped us to choose a great holiday. She was focussed on what we needed and patient when we needed it. Thanks for our first experience of Cruise 1st
Lovely, polite and friendly sales assistant helped us to choose the best cabin options for us and was so patient - nothing was too much trouble.
We have just booked our second cruise, with Cruise1st. Both times have been a great experience. Emma has been great, really knowledgeable and couldn’t have been more helpful.
Helpful and efficient
Pauline was excellent very helpful.
Always excellent customer service
Just saw I reviewed almost two years ago about the bad aftersales, nothing has changed. Don't get me wrong, Cruise1st do some great deals and the chap we use to book all the time is excellent, but, when you want to make even the smallest change it's exhausting. Firstly there is no phone number where it could be done right away, secondly, when you email it can take two days to get a response, and when you reply to that more days. The holiday with hotel added on was booked over 18 months in advance, before cabins, flights, hotels allocated etc and is still being sold on TV and online. I contacted them to ask to change the end destination from NYC to Vegas, first they say there is a fee for this, then with all the to-ing and fro-ing they come back with a price that was way, way higher than on screen, so high that it would be cheaper to cancel, lose my deposit and rebook, when I asked why it was because the onscreen offers are for 'new bookings' this was practically new, again, if the cruise was a few weeks away so it involved changed you could understand, but over a year and a half is not great. Despite this, we have others booked with Cruise1st and others I book independently with Cruise lines who don't add charges on to make the smallest of changes. I probably will look to book with Cruise1st in the future but will also look at others now are offer price promises or are a little more amenable.
We booked through cruise 1st for the first time today, just to say how impressed we are with the cruise specialist that dealt with our booking, specialist is the perfect title for Mary Isaac she was very knowledgeable and very thorough, nothing was to much trouble to make sure our cruise just what we wanted.
Based on analysis of 46 reviews rated 1-2 stars for Cruise1st
“The agent they sold you the cruise is not longer your point of contact and their customer services opening hours are...”
“We have booked for a cruise with MSC with Cruise1st and was assured that was the best price possible however the cru...”
“We booked a cruise from Mauritius to Cape Town in April 2026 The itinerary said that we would fly from London airport...”
“No offer of refund despite being a clear misrepresentation in written and verbal information”
“It appears these days that Cruise 1st TV has become the place for booking MSC cruises, despite their claim that they...”
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Cruise1st is a UK-based travel agency specializing in providing a wide range of cruise options tailored to various customer preferences and budgets. The company offers exclusive cruise deals to stunning destinations across the globe, allowing customers to easily search for cruises based on specific criteria such as departure dates, cruise lines, and destinations. By focusing on affordability, Cruise1st aims to help travelers find their perfect cruise experience at competitive prices. Catering to both seasoned travelers and first-time cruisers, Cruise1st provides uniquely tailored packages that may include onboard credits and special offers. Their user-friendly platform allows customers to explore and compare various cruise options, ensuring that they can make informed decisions when booking their vacations. With a commitment to customer satisfaction, Cruise1st is dedicated to simplifying the cruise booking process for its clientele.
Cruise1st receives overwhelmingly positive feedback, with many reviewers praising the helpful and efficient service provided during the booking process. Customers appreciate the ease of booking, often highlighting the thorough explanations given by agents, which contribute to a stress-free experience. Specific agents, such as Farook and Emma, receive commendations for their exceptional support. However, some consumers express dissatisfaction with post-booking customer support, noting a decline in responsiveness once the booking is confirmed. A few reviews mention unexpected issues, such as a crowded cruise experience. Overall, Cruise1st is recognized for its excellent customer service and organized booking process, making it a popular choice among travelers. The sentiment is predominantly positive.
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