Cruise1st Reviews

Elmie is such a wonderful Lady she has helped me so much .. She I so Kind and Helpful and is an absolute Asset to her Company.. I really don’t know what I would have done without her help..Thank You so Much Elmiie

From the enquire to booking the cruise our personal advisor James was very professional he gave us a few alternatives to consider put them on an email so we could see the total package and one phone call later we’re booked on and all sorted we have used Cruise 1st before and is our 1st choice company when looking for Cruises very easy people to deal with.

I spoke to lovely man called Adam, he was very attentive, listened to me and called me back at every opportunity, even changed our outbound flights

Great service.

1st class Attention to detail

Great customer service with a touch of care

The customer service I have received over quite a few cruise bookings has always been excellent. James has always provided his advice, knowledge and recommendations whenever I need it. I have always requested additional days and extra places to visit in addition to cabin selection and James has always delivered. Great company and fantastic customer service.

Great service as usual from our regular agent Akos! He is very efficient and professional! Our only go to at Cruise First - a great credit to your company 🙏

We have used cruise 1st for our cruise this year, the experience with Mary was first class So we have just booked another cruise with Mary for next year and once again first class

From the start of the cruise and especially the end when on flights were cancelled Cruise 1st got straight on with rebooking us a flight back home we could not have asked for more and the cruise was lovely

Have booked 2 cruises through Cruise 1st and have been very impressed with the amount of information and advice given to me. They have really competitive prices. The communication is also good and any questions I have has been answered very quickly either through email or over the phone. Highly recommend cruise specialist Mary Isaac.

Friendly, efficient service

Pleasant and very prompt service by our booking clerk James

Millie was very helpful and called us when she said she would and answered any questions we had. She talked us through every step of the way

Very happy again with the service we received from Farah Karim yesterday with our initial enquiry and then this morning with the booking process. We contacted her direct because we know from past bookings made through Farah that her service is second to none and she has a very patient, polite and helpful manner. She remembered from our previous bookings that we have a couple of special requests so she even contacted the cruise company to make enquiries ref mobility aids before we mentioned it, so she had all the information ready when we spoke to today. Well done Farah and thank you Cruise First, we are looking forward to our two exciting cruises booked for later this year. We most definitely recommend using this company.

help with cancellation

Jason was excellent at his job always rang me back and had good knowledge about the cruise and tour we booked.

I called Cruise1st after watching the tv channel for years and knowing my son had an excellent holiday with them in the past. I spoke to the wonderful Mary Isaac on an extremely complex holiday adventure for my elderly parents. We proceeded to chat via email, including evenings and weekends, I sometimes wonder if Mary has 24/7 access to her emails… Long story short, over the following nine months, we have booked a 25-night adventure which concludes with a Royal Caribbean cruise, two cities in Crete, Istanbul & Rome. It also includes five flights including a quick stopover. Mary has continued to guide me throughout and has shown incredible patience when I made mistakes such as not logging into the airline portals to register passport details correctly. A 5-star service, I’ll be highly recommending and hope to be back myself.., Thank you Mary Xx