Friendly and knowledgeable
Friendly and knowledgeable

9 months ago
You can do the whole booking together. Flights, cruise etc.
Friendly and knowledgeable
Spoke to Adam yesterday and booked 2 cruises. What a lovely man! Efficient and knowledgeable. A pleasure to do business with.
Elmie is such a wonderful Lady she has helped me so much .. She I so Kind and Helpful and is an absolute Asset to her Company.. I really don’t know what I would have done without her help..Thank You so Much Elmiie
From the enquire to booking the cruise our personal advisor James was very professional he gave us a few alternatives to consider put them on an email so we could see the total package and one phone call later we’re booked on and all sorted we have used Cruise 1st before and is our 1st choice company when looking for Cruises very easy people to deal with.
I spoke to lovely man called Adam, he was very attentive, listened to me and called me back at every opportunity, even changed our outbound flights
Great service.
1st class Attention to detail
Great customer service with a touch of care
The customer service I have received over quite a few cruise bookings has always been excellent. James has always provided his advice, knowledge and recommendations whenever I need it. I have always requested additional days and extra places to visit in addition to cabin selection and James has always delivered. Great company and fantastic customer service.
Great service as usual from our regular agent Akos! He is very efficient and professional! Our only go to at Cruise First - a great credit to your company 🙏
We have used cruise 1st for our cruise this year, the experience with Mary was first class So we have just booked another cruise with Mary for next year and once again first class
From the start of the cruise and especially the end when on flights were cancelled Cruise 1st got straight on with rebooking us a flight back home we could not have asked for more and the cruise was lovely
Have booked 2 cruises through Cruise 1st and have been very impressed with the amount of information and advice given to me. They have really competitive prices. The communication is also good and any questions I have has been answered very quickly either through email or over the phone. Highly recommend cruise specialist Mary Isaac.
Friendly, efficient service
Pleasant and very prompt service by our booking clerk James
Millie was very helpful and called us when she said she would and answered any questions we had. She talked us through every step of the way
Very happy again with the service we received from Farah Karim yesterday with our initial enquiry and then this morning with the booking process. We contacted her direct because we know from past bookings made through Farah that her service is second to none and she has a very patient, polite and helpful manner. She remembered from our previous bookings that we have a couple of special requests so she even contacted the cruise company to make enquiries ref mobility aids before we mentioned it, so she had all the information ready when we spoke to today. Well done Farah and thank you Cruise First, we are looking forward to our two exciting cruises booked for later this year. We most definitely recommend using this company.
help with cancellation
Jason was excellent at his job always rang me back and had good knowledge about the cruise and tour we booked.
I called Cruise1st after watching the tv channel for years and knowing my son had an excellent holiday with them in the past. I spoke to the wonderful Mary Isaac on an extremely complex holiday adventure for my elderly parents. We proceeded to chat via email, including evenings and weekends, I sometimes wonder if Mary has 24/7 access to her emails… Long story short, over the following nine months, we have booked a 25-night adventure which concludes with a Royal Caribbean cruise, two cities in Crete, Istanbul & Rome. It also includes five flights including a quick stopover. Mary has continued to guide me throughout and has shown incredible patience when I made mistakes such as not logging into the airline portals to register passport details correctly. A 5-star service, I’ll be highly recommending and hope to be back myself.., Thank you Mary Xx
Based on analysis of 46 reviews rated 1-2 stars for Cruise1st
“The agent they sold you the cruise is not longer your point of contact and their customer services opening hours are...”
“We have booked for a cruise with MSC with Cruise1st and was assured that was the best price possible however the cru...”
“We booked a cruise from Mauritius to Cape Town in April 2026 The itinerary said that we would fly from London airport...”
“No offer of refund despite being a clear misrepresentation in written and verbal information”
“It appears these days that Cruise 1st TV has become the place for booking MSC cruises, despite their claim that they...”
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Cruise1st is a UK-based travel agency specializing in providing a wide range of cruise options tailored to various customer preferences and budgets. The company offers exclusive cruise deals to stunning destinations across the globe, allowing customers to easily search for cruises based on specific criteria such as departure dates, cruise lines, and destinations. By focusing on affordability, Cruise1st aims to help travelers find their perfect cruise experience at competitive prices. Catering to both seasoned travelers and first-time cruisers, Cruise1st provides uniquely tailored packages that may include onboard credits and special offers. Their user-friendly platform allows customers to explore and compare various cruise options, ensuring that they can make informed decisions when booking their vacations. With a commitment to customer satisfaction, Cruise1st is dedicated to simplifying the cruise booking process for its clientele.
Cruise1st receives overwhelmingly positive feedback, with many reviewers praising the helpful and efficient service provided during the booking process. Customers appreciate the ease of booking, often highlighting the thorough explanations given by agents, which contribute to a stress-free experience. Specific agents, such as Farook and Emma, receive commendations for their exceptional support. However, some consumers express dissatisfaction with post-booking customer support, noting a decline in responsiveness once the booking is confirmed. A few reviews mention unexpected issues, such as a crowded cruise experience. Overall, Cruise1st is recognized for its excellent customer service and organized booking process, making it a popular choice among travelers. The sentiment is predominantly positive.
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