the best in the trade
efficient friendly staff and a great deal! always use cruise 1st. never a problem, they are so reliable

9 months ago
You can do the whole booking together. Flights, cruise etc.
efficient friendly staff and a great deal! always use cruise 1st. never a problem, they are so reliable
This the second time we have used this company. And they are always professional and offered a competitive price to your cruise it’s easy to book with them and they will do there best to get you the best cabin
Cruise1st was an excellent service for us. Mary Issac our operator was amazing very helpful and gave us the best price. Any problems or requirements she sorted it out straight away. I strongly recommend this company.
The help and advice given by Mary Issac was invaluable, and perfect for what we needed
First time booking with cruise1st so didn’t know what to expect, was soon reassured and impressed by the excellent service by Milly. Thank you for your patience with all the questions we asked and for your knowledge, understanding and communication. Further questions were answered by Brogan after a subsequent telephone call a few days after booking, another lovely member of the team.
Good personality helpful
Adam was very helpful and managed to book the exact cruise my mother wanted abd the dates. He was very helpful.
Martin was very helpful and Professional Emailed me straight away with a quote.
Very helpful staff.
The best thing about this company is the way they all go about their business in doing all they can to make sure people like myself get the best deal possible and they go above and beyond to make sure everyone is happy and pleased with the outcome
Great service and explained everything
Checking P&O offers British Isles itinerary on Arcadia, 16 nights sailing from Southampton. However, this is a copy paste of the title on their website ... P&O Cruises # 17464164 Norway and Scandinavia from Southampton (London), England, United Kingdom with the Arcadia... Very worrying. Not booking here
Adam(Freddie) was so helpful and polite and found a cruise that was just right for us,he answered all our questions.
Good and prompt customer service.
Farah was excellent She was knowledgeable and helpful
Milly was great, efficient and friendly and easy to deal with
I can’t thank Kirsty enough for her patience in sorting out our cruise she was just so helpful with our requests for want we wanted and great at explaining all options. So I would recommend this company when booking a cruise.
Kirsty was very helpful and patient. We needed to make sure we were booking the right cabin with everything we needed and Kirsty did this with minimum of fuss. All-in-all a good experience and good to be back with Cruise1st!
Milly from Cruise1st has helped on previous cruises and is always efficient and friendly . She answered several different calls and helped us with our final choice.
Great service
Based on analysis of 46 reviews rated 1-2 stars for Cruise1st
“The agent they sold you the cruise is not longer your point of contact and their customer services opening hours are...”
“We have booked for a cruise with MSC with Cruise1st and was assured that was the best price possible however the cru...”
“We booked a cruise from Mauritius to Cape Town in April 2026 The itinerary said that we would fly from London airport...”
“No offer of refund despite being a clear misrepresentation in written and verbal information”
“It appears these days that Cruise 1st TV has become the place for booking MSC cruises, despite their claim that they...”
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Cruise1st is a UK-based travel agency specializing in providing a wide range of cruise options tailored to various customer preferences and budgets. The company offers exclusive cruise deals to stunning destinations across the globe, allowing customers to easily search for cruises based on specific criteria such as departure dates, cruise lines, and destinations. By focusing on affordability, Cruise1st aims to help travelers find their perfect cruise experience at competitive prices. Catering to both seasoned travelers and first-time cruisers, Cruise1st provides uniquely tailored packages that may include onboard credits and special offers. Their user-friendly platform allows customers to explore and compare various cruise options, ensuring that they can make informed decisions when booking their vacations. With a commitment to customer satisfaction, Cruise1st is dedicated to simplifying the cruise booking process for its clientele.
Cruise1st receives overwhelmingly positive feedback, with many reviewers praising the helpful and efficient service provided during the booking process. Customers appreciate the ease of booking, often highlighting the thorough explanations given by agents, which contribute to a stress-free experience. Specific agents, such as Farook and Emma, receive commendations for their exceptional support. However, some consumers express dissatisfaction with post-booking customer support, noting a decline in responsiveness once the booking is confirmed. A few reviews mention unexpected issues, such as a crowded cruise experience. Overall, Cruise1st is recognized for its excellent customer service and organized booking process, making it a popular choice among travelers. The sentiment is predominantly positive.
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