9 months ago
You can do the whole booking together. Flights, cruise etc.
Totally mis-sold me a cruise package. Told me my cruise1st drinks package meant various specialty drinks, but in reality it literally just gave us a bottle of water a day in one restaurant. The cruise was hideously overpriced too, as other guests had rooms with patio doors for less than half what we paid for a box room.
I (Janice Cody)hought I had to write this review as hopefully it will save Cruise 1st and its customers money. I have received 6 booklets in the post in the last two weeks & my husband Michael has received 5.We get these booklets regularly and have to throw them away. This Is a big cost! I hope you will check your customer lists and stop this from happening in the future.
Booked a 2025 cruise on MSC Virtuosa and got a really great deal - the customer service provided by David was excellent nothing was too much trouble - highly recommended
It was pleasure to deal with Milly. I called on Saturday 15 June and had a reasonable idea of the cruises I was considering. This was complicated as we were already booked to go to the far east and needed flights and cruise/stay for the children and only cruise/stay (no flights for us). Milly was very clear and concise and carefully and correctly answered all our questions/concerns. She ensured that she had correctly understood our situation. Milly was very professional, very polite and gave us a great deal which was exactly what we wanted. We agreed to think over the offer over the weekend and spoke again today (17/6).We have booked this. The service provided was absolutely brilliant. Thank you Milly.
Nora extremely helpful and provided clear information which allowed us to make a decision. Not pushy. Promptly delivered documents
Second purchase through Cruise1st and so easy. Emma was so helpful and saved me £800 on a cruise for two on the comparison of going directly with provider. Chose my balcony room, drinks package and paid a reasonable deposit to secure the holiday. Fantastic!!!
2 months from my cruise they sent me an email saying there had been an error with their system and asked for an extra £200 to be paid for my holiday. No payment plan was offered and I had to pay within 2 weeks. Terrible service to hold customer to ransom after your own error, meaning my family are having to go without due to an error with your systems.
Staff are very helpful and anwser any queries clearly
Milly took the time to find a Cruise that was good and interesting for everyone . My great grandson has special needs and Milly was interested and found a Cruise where he will have things to do and be entertained .
Emma was super in her help
We have a package booked for next April where we fly to Miami, spend 2 nights there and then sail back to the U.K. We weren’t happy with the hotel that had been allocated so Farah got us a better hotel. We’ve always been happy with Cruise1st but have never had any issues before. It’s when there is a problem that you see the true worth of a company and Farah certainly went the extra mile to get us something we were happy with. And, she kept us informed and updated regularly. Very happy
Polite, efficient and knowledgeable- nothing was too much trouble.
The young lady was very helpful. She had to check a few things out and rang me back and got all sorted. She was very patient as I wanted to make a few changes to flights. In the interim we rang friends who decided to join us on the trip. So she got to book two couples.
Mary is fantastic talked me through the whole process and didn't mind I kept emailing with any questions I had! I will certainly use cruise 1st in the future..great deals and so so friendly..thank you!
Very good friendly customer service from Mark, flights
Cruise 1st prices very good . Milli who l book with does everything she can to get me the holiday l want ,no gimmicks no pressure excellent.
Just booked a cruise with Cruise1st and our agent Mary was so helpful in sorting out our requests, 5 stars is all we can give but should be 10 stars, Thanks again Mary, Mick and Chris
Well organised member of Staff went out of her way to get us a good deal.
Excellent.
Adam was excellent, fun, polite and got me the best price.
Based on analysis of 46 reviews rated 1-2 stars for Cruise1st
“The agent they sold you the cruise is not longer your point of contact and their customer services opening hours are...”
“We have booked for a cruise with MSC with Cruise1st and was assured that was the best price possible however the cru...”
“We booked a cruise from Mauritius to Cape Town in April 2026 The itinerary said that we would fly from London airport...”
“No offer of refund despite being a clear misrepresentation in written and verbal information”
“It appears these days that Cruise 1st TV has become the place for booking MSC cruises, despite their claim that they...”
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Cruise1st is a UK-based travel agency specializing in providing a wide range of cruise options tailored to various customer preferences and budgets. The company offers exclusive cruise deals to stunning destinations across the globe, allowing customers to easily search for cruises based on specific criteria such as departure dates, cruise lines, and destinations. By focusing on affordability, Cruise1st aims to help travelers find their perfect cruise experience at competitive prices. Catering to both seasoned travelers and first-time cruisers, Cruise1st provides uniquely tailored packages that may include onboard credits and special offers. Their user-friendly platform allows customers to explore and compare various cruise options, ensuring that they can make informed decisions when booking their vacations. With a commitment to customer satisfaction, Cruise1st is dedicated to simplifying the cruise booking process for its clientele.
Cruise1st receives overwhelmingly positive feedback, with many reviewers praising the helpful and efficient service provided during the booking process. Customers appreciate the ease of booking, often highlighting the thorough explanations given by agents, which contribute to a stress-free experience. Specific agents, such as Farook and Emma, receive commendations for their exceptional support. However, some consumers express dissatisfaction with post-booking customer support, noting a decline in responsiveness once the booking is confirmed. A few reviews mention unexpected issues, such as a crowded cruise experience. Overall, Cruise1st is recognized for its excellent customer service and organized booking process, making it a popular choice among travelers. The sentiment is predominantly positive.
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