Croatia Airlines Reviews

Da halvdelen af vores fly til Kroatien denne sommer blev aflyst 1½ feriestart har Croatia Airlines været en fantastisk hjælp. Det har været super nemt at finde kontakt info på detes web og det er hurtigt at komme igennem til dem. Vores billetter gik oprindeligt fra Hamborg-Frankfurt-Split og retur, men så blev flyafgangene fra til Hamborg aflyst. Så istedet for at skulle køre til Frankfurt, eller helt droppe at flyve og istedet køre hele vejen, fik vi uden problemer ombooket til et direkte fly fra/til København. Efter knap 1 time lå 3 nye billetter i mailboxen. Ingen spørgsmål, ingen extra omkostninger - ingen bøvl overhovedet. Det har nogle af de store selskaber noget at lære. Det booking bureau vi oprindeligt bookede flybilletterne igennem var heller ingen hjælp.

Katastrophaler Kundendienst. Entweder sie nehmen keine Telefons ab oder hängen einfach den Hörer auf! Unsere Flüge wurden abgesagt und niemand ist von denen erreichbar für Umbuchungen! Finger weg von Croatiaairlines! Nie wieder mit uns! Das Personal benötigt dringend Schulungen in Anstand und Kundenbetreuung!!!

Die Fluggesellschaft hat eine Option angeboten, die Tickets für die wegen Corona abgesagten Flüge in Form einer Gutschein zurückerstattet zu bekommen. Es ist jedoch unmöglich, das Gutschein online zu benutzen und per E-Mail oder telefonisch ist die Gesellschaft unerreichbar. Wie soll ich meinem Flug mit dem vorhandenen Voucher buchen? Ich habe keine Lust zwei Wochen auf die Antwort zu warten, bis die Preise wieder steigen!! Wie kann man überhaupt ein Voucher anbieten, das nur am Schalter einsetzbar ist, wo zusätzliche Gebühren berechnet werden? Ich finde das ist nicht in Ordnung.

definitely not the best

Never again! It costs very much and it is very bad for this non service. Not very friendly personal. And the eat is very bad. At Dubrovnik we were very long in the fill non Croatians foreigner fill. This is discrimination. At the flight back we were running for the plane because the bus was too late. No excuse from the staff. Not a nice plane. In Dubrovnik they look at my passport like I'm a Alien. They looked at me like I'm inferior. Don't go with that Airline if you are not Croatian.

We have reached out to cancel the four reservations we have for this week and next, and they are not allowing us to cancel. Given the quarantines, we would have to fly there, sit in a hotel room for two weeks, and fly back. That doesn't work for us. I'm disappointed they aren't allowing a cancellation, only a rebooking without fee. This is not an option at this time, as we have no idea if/when we can return given all the unknown variables. Please consider allowing us to cancel for a refund.

Terrible experience. In total my journey was delayed by 17 hours. Staff were rude at every stage of the journey. I submitted a compensation claim and over 2 months later it still has been ignored. I tried calling the airline but was told there is no way to speak to customer services and the only was to contact them was by submitting an online form - every form I sent was ignored. I asked to speak to a supervisor and this was refused. Also, when I departed London I took my bag as hand luggage. On the return journey, I had the exact same bag and same weight, and was told I had to check it in at a cost of €40.

Flyselskab sørgede for at ældre familiemedlem fik kørestolsassistance hele vejen fra og til, og der blev 4aget så godt hånd om familiemedlem. Fantastisk service!

The flights were late every time I, or anyone I know flew with Croatia Airlines. No apologies from anyone. Rude staff, my mum was charged for a suitcase twice. Couldn't check in online - again no apology. Will be avoided at all costs from now on, it is not worth the time and money.

Nie wieder!!! Wir sind von Berlin nach Split geflogen,um unseren Urlaub zu genießen. Leider hat die Airline auf Grund Ihrer Verspätung den ersten und auch den letzten Urlaubstag für uns verdorben. So viel Verspätung und null Entschuldigung habe ich noch nicht erlebt. Für mich war es das letzte Mal, dass ich hier gebucht habe. Leute, Finger weg!!!!

Delays everyday, no response, scheduled flights never fly scheduled

Booked flight from Osijek to Pula, and both Croatia Airlines and Osijek Airport websites listed the flight as available for online check in. However, after few broken links I called and was informed that "probably you can't do it online". It's a nag, we had to rearrange our schedule to be at the airport 1h and 30min early, as advised by Croatia Airlines. However, they opened up check in at the airport only less than an hour before the flight. Some wasted time, they could update their websites more often. They were nice, though. Some praise... I arranged my wife a flight from Zagreb to Sarajevo via Croatian Airlines. The pilot couldn't land in Sarajevo due to really bad case of fog there. Plane returned to Zagreb. Croatia Airlines have arranged a hotel with breakfast for all passangers and they boarded the flight next day. I thought it was really well organized.

THEY WILL SCAM YOU WITHOUT HESITATION. Avoid at all costs. My boyfriend and I had ONE checked luggage under his name ( you are allowed one free checked bag per person). We each had a carry on as well that we had no issues with when we travelled to our destination. However, on our way home, my boyfriend was hauled aside and forced to check in his carry on for a whopping $400!! Why? Because they claimed it was “too big” ( was a normal size) now, they could have checked it in under my name free of charge since I had no checked bag under my name ( I’m entitled to one free one) but they refused, and instead scammed my boyfriend for $400... the only reason he paid was because we were close to missing our flight. The representative at the Munich airport ( this happened in split) was appalled at what had happened to us and assured us that we were treated wrongly and to issue a complaint against Croatia airlines. They still refuse to refund his money and claim they can’t do anything since he already paid. DISGUSTING. Avoid at all costs.

Personnel unfriendly , baggage arrived tvo days after me , and items from the bags missing .

Overall a nice company with some outdated planes and poor food choice considering that it is based in Croatia

Great, everything was fine, Normal company

Ho fatto un volo con loro a Ottobre 2018 da Roma a Dubrovnik. All'andata mi hanno perso la valigia, mai fornito informazioni e mai trovata. Al ritorno mi hanno fatto perdere la coincindenza e fatto arrivare a casa con circa 10 ore di ritardo. Può succedere. Quello che non può succedere è che per mesi (siamo a Febbraio 2019) non hanno risposto e continuano a non rispondere a mail per ottenere rimborsi dovuti per legge per ritardi e bagaglio perso. Il customer care non risponde, il marketing non risponde, il loro CEO non risponde. Se chiami il numero di telefono c'è una voce registrata solo in Croato e non in inglese. Al netto della disavventura, penso che ignorare i clienti dopo averli danneggiati sia davvero il peggio. Viaggio spesso per lavoro, mai visto nulla del genere.

It was rly fine, can not complain on anything..

No delays, bit high prices but professional. Free meal on flight Dublin-Zagreb. I didn't have any bad experience with them. Website is very clumsy and old, not for mobile users. That kind of company could make a better web site.

Dejlig oplevelse. Vi fløj til Kroatien i uge 28 og hjem i uge 30 næsten uden forsinkelse. Det er sjælden vi har mødt så smilende, hjælpsomt og venligt personale. Der blev på trods af den korte rejse serveret en lille forfriskning og en drik. Grunden til, at de ikke får fem stjerner, skyldes usmidigheden i forhold til bagagen, som er personlig. Vi var to om hver kuffert, havde een som ikke kom med og måtte betale for en ekstra bagage, da vi ikke kunne få ændret navnet.